Job description

HRV Form 5-504

General Manager

General Purpose:
To manage Sugar Sands Rv Resort in such a manner that it will be recognized as one of the brightest, cleanest, friendliest most profitable destination, RV Resorts in the Alabama area.

Supervision Received:
The Manager of the RV park will work with the direct supervision of an officer of Management Company.

Supervision Exercised:
The Manager will be directly responsible for the supervision, delegation to, and performance of all staff.

Essential Duties and Responsibilities Performed:
Customer Service- Must be able to lead and interact with customer/guests and team members in a positive, pleasant, helpful, and professional manner at all times. Manager is required to provide regular customer service training to staff. Outstanding customer service is a primary focus of Management Company.

Financials- To have prepared and maintained, in a timely manner, accurate, onsite financial information for continual submittal and review by Management Company to operate Navarre Beach Camping Resort in the most efficient and profitable manner.

Follow up- The manager must regularly inspect that which has been delegated.

Marketing- Much of the print advertising i.e., Trailer Life, Woodall’s, and (State Organization) will be initialized by Management Company. Grass roots marketing will be directed by Management Company and initialized onsite. Hosting and/or involvement in community events will be necessary to promoting the continued sense of community.

Personnel- The manager will hire, train, motivate, follow up, evaluate, recognize, reprimand, and terminate employees. Diligent hiring of staff with positive attitudes is essential in achieving the highest level of customer service. The Manager will be required to become familiar with (Florida) Employment Development
Department guidelines. All terminations must be pre-approved by an officer of Management Company.

Reports- The manager will submit a weekly Managers Report including comments regarding current occupancy comparing current year over previous, occupancy, financials, performance of key supervisors, staff meetings, customer service training, comments on profit enhancement plan and any unusual challenges.

Staff Meetings- The manager will have weekly meetings and daily huddles with supervisors as necessary to maintain resort standards. Regular bi-monthly staff meetings are mandatory for all staff. These meetings will be used to delegate, convey pertinent operations information including customer service procedures and workplace safety. All meetings will be accompanied by a written agenda to include initials from each attendee.
Copies of these documents will be forwarded to Management Company upon completion.

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HRV Form 5-504

Safety- Must always maintain a clean, well-organized, safe work/recreation environment. The manager will be required to become familiar with Workers Compensation procedures and OSHA requirements. Mandatory bi- weekly safety meetings will be accompanied by a written agenda including documentation in the form of initials from each attendee.

System and Procedure analysis- Will need to evaluate all current systems i.e., rotational maintenance program, office procedures etc. to make recommendations on an annual basis.

Peripheral Duties:
Will be required to interact with the local government agencies to help promote local tourism, stay informed of local interests, and assist in the obtainment of any necessary permits for RV Park.

Professional Conduct- Must exercise professional courtesy in all dealings with Public or Staff, including but not limited to:

• Professional demeanor in all manners of communication on telephone, park radios or communication devices, e-mail, and notices provided to Guests and Staff
• Courteous and respectful dialogue with staff in team meetings or individual discussion
• Refrain from the use of profanity, racial inferences, or disparaging comments in the presence of Staff or Public
• Respectful and constructive dialogue with Public and Guests, representing the RV Park in the highest regard at all times
• Dutiful implementation of all assignments given by Superiors, with no dissenting opinions voiced to

Staff or Public

Desired Minimum Qualifications:

• Education: 2 years AS degree or equivalent.
• Five years RV park recreation management in comparable size RV park.
• Two years hands on personnel management experience.
• High level of enthusiasm.
• Thorough understanding of computer principles including hardware and software.
• Thorough understanding of reservation software.
• Valid Drivers license.

Necessary Knowledge, Skills and Abilities:

• Keen ability in managing personnel and positive guest relations.
• A natural ability with numbers; problem solving and creativity.
• Keen ability in providing excellent customer service and training.
• Skill in operating listed equipment.
• Thorough knowledge of recreation facilities operations.

Special Requirements:
Must possess strong verbal and written communication skills.

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HRV Form 5-504

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Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

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