This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

Monitors compliance with labor standards and staffing guidelines by all departments

Monitors compliance with annually established room rate plan

Monitors operating expense tracking system for all departments

Administers approved incentive programs

Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals

Audits departmental procedures and performance. Modifies procedures as needed.

Monitors rooms inventory and merchandising procedures.

Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment

Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

Assures compliance with established Manager On Duty (M.O.D.) Program

Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing

Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Attends Asset Management meetings

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

Evaluates all guest complaints and ensures corrective action is taken by department heads

Monitors guest responses, responding as needed; executes action plan to correct issues

Hosts social events/receptions as required by the Brand and/or Baywood Hotels

Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Participates in the BEAR (Baywood Hotels’ Education And Reach Initiatives) activities and other company sponsored community service & fundraising events

Human Resources:

Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

Interviews, selects, trains, and counsels associates

Ensures that all new hires are given the proper onboarding experience

Ensures that staff is properly trained by their managers

Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual

Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

Ensures that performance evaluations are being issued as required by corporate

Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives

Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

Payroll processing and reconciliation

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

Attends annually a minimum of one advanced management training seminar

Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology

Attends franchise & Baywood mandated training courses as required

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including grooming, verbiage, and body language, at all times

Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

Fosters teamwork by offering assistance to others, as needed

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department

Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

Recommends other Baywood properties to our guests, when appropriate

Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Additional duties may be added at any time at the discretion of management

Education:

Bachelor’s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

Must possess and maintain a motor vehicle operator's license in good standing

Brand General Manager certification preferred

Experience:

Minimum of 1 year experience as a General Manager in similar type & size hotel, or

2 years management experience (of which 1 year is in hospitality)

Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction

Local market experience preferred

Additional Skills:

Ability to multi-task

Ability to communicate effectively, both written and oral

Bilingual (Spanish & English) preferred, depending on market

Ability to work the shifts required for the position

Ability to learn and adhere to Brand & Baywood Hotels’ standards

Ability to take information from various sources and determine a responsible course of action

Ability to understand interdepartmental relationships

Ability to operate office equipment and industry specific software (M3, PMS)

Ability to remain calm during stressful situations

Ability to motivate and lead a team

Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

Proficient in Microsoft Office

Proficient in Google Apps for Work preferred

Walking and Standing: 45 -55%

Sitting: up to 50%

Bending, Stooping, Reaching: Occasionally

Lifting, Push/Pull: 40 lbs infrequently

Driving: Occasionally

Traveling: Infrequently

Environmental Conditions:

Inside: Protection from weather conditions, but not necessarily from temperature changes.

Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions