AN INSPIRING CAREER AWAITS YOU!

The Kessler Collection is made up of 13 artful hotel and resort properties, 26 restaurants, and over 1,700 Grand Performers across ten states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The Gelato attendant is responsible for providing guests with courteous, friendly, sincere, efficient and graceful service that meets or exceeds guest expectations as well as the AAA Four Diamond standards. The position is responsible for fulfilling orders and completing sales transactions.

Performance: Extraordinary. Our team rises to outperform and consistently beat our best for even better.

Be Engaged: Enthusiastically share knowledge, experience and talent with others. Get involved!
Be Aligned: Collaborate effectively to accomplish goals and achieve results in the Kessler way.
Be Accountable: Have courage, accept responsibility for actions and/or inactions and expect others to do the same.

CORE RESPONSIBILITIES

Guest Service – 70%

• Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
• Promptly and warmly greeting guests upon arrival.
• Provide guests with courteous, friendly, and efficient service.
• Answer phones using appropriate verbiage.
• Takes food and beverage orders.
• Prepares all drink orders to Starbucks standards.
• Prepares and serves food items.
• Relays order to the kitchen through POS.
• Totals bill and accepts payment.
• Execute all financial transactions according to departmental and company policy

Side work – 30%

• Maintains service and sanitation standards according to health code regulations.
• Inventory and restock supplies as needed.
• Maintain the daily operations of the cafe through the execution of daily side work.
• Keeps cafe clean and organized at all times.
• Attend all required training and department meetings

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to remain calm and well organized under pressure while working quickly.
• Ability to prioritize and maintain multiple tables at a time.
• Keeps emotions under control.
• Ability to properly operate the telephone and all software used for the POS system.
• Basic math skills; ability to make a change.
• Ability to respond promptly to customer needs.
• Ability to communicate effectively with guests and Grand Performers
• Must speak clearly and persuasively in positive or negative situations.
• Proficient in Micros POS system
• Adaptable to a changing work environment.
• Local knowledge of the community (attractions activities, etc.)
• English language and professional communications skills are required.

MINIMUM QUALIFICATIONS

• High School diploma – required
• Hospitality or customer service experience - recommended

SUPERVISORY RESPONSIBILITIES

• No Direct Reports

WORK ENVIRONMENT

• The work environment/conditions described herein are representative of those that an incumbent may experience.
• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDS

• The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Standing during majority of shift- 100%
• Regularly required to lift, reach with hands and arms, use fingers (keyboard etc.) to handle or feel-100%
• Lifting requirements of up to 20 pounds- 20%