The employee shall provide Air Mobility Command (AMC) Gateway Passenger Services in support of the Defense Transportation System (DTS) at Baltimore-Washington International Thurgood Marshal (BWI) Airport. The employee shall perform any combination of the following duties:

• Process passengers through an air terminal using automated and non-automated systems in accordance with the applicable guidelines.
• Handle and collect funds as necessary for excess luggage and other travel incidentals that passengers are required to pay for at the terminal per AMCI 24-1 O l Volume 14.
• Gate passengers in accordance with governing directives by reviewing military issued orders/authorization to travel documentation and determine travel eligibility; operate terminal security equipment; perform Lost and Found baggage procedures: and maintain Space Available and Space Required passenger listings.
• Process baggage for passengers ensuring that it is tagged correctly and meets travel requirements/limitations.
• Perform passenger briefings as required for safety and travel requirements.
• Transport passengers, aircrew and company employees as required.
• Process Distinguished Visitors (DVs) in coordination with the Protocol office.
• Maintain cleanliness of passenger terminal facilities inside and out to include restrooms, common areas, to ensure safety standards are met.
• May maintain data records to include:
  • Establish /maintain Records and Reports IAW Air Mobility Command instruction 24-101, Volume 6, Performance Work Statement (PWS) and other applicable instructions.
  • Ensure transportation documentation is forwarded to HQ AMC.
  • Check for accuracy all flight documentation and file correctly.
  • Collect all mission documentation; check for accuracy, update the information in GATES, correct information within the applicable system and forward documentation to the appropriate office.
  • Quality Control and compile reports from the various work centers to meet PWS and regulatory requirements.
  • Aggressively reconcile movement records within established timelines and keep managers abreast of record status.
  • Resolve transportation irregularities in a timely manner.
  • Submit GATES trouble tickets as required to resolve database issues.
• Establish and maintain records and reports.
• Perform all other duties as prescribed by management.

Required Experience, Training & Certifications:

• Must be able to fluently read and write in English
• High School Diploma or equivalent.
• Must be able to operate a computer and any installed programs and web-based applications such as Global Air Transportation Execution System (GATES) as required by the position.
• Previous experience as a gate agent working with passengers and other traveling customers is a plus.
• Previous experience handling and accounting for monies collected a plus.

Physical Demands

• This position requires normal physical functions.
• Work may require frequent bending, reaching and climbing.
• May frequently lift and carry items weighing up to seventy pounds and occasionally lift heavier items with the assistance of other workers.

Required Security Clearance Eligibility:

• Must be able to obtain a favorable background check with the Department of Defense and obtain and maintain a Common Access Card.