Job description

Department: Development

Reports to: Director of Development and Communications

Status: Salaried, Full-time, Exempt

Position Objective:

The Donor Engagement Manager position is responsible for managing all donor related responsibilities at Horizon House, this includes, attracting new donors, cultivating relationships with individual donors and building long-term donor relationships. This position functions as a member of the development team and serves as the main contact for creating, expanding and executing individual donor strategy—including growing average donor gift. This team member serves as a vital role in growing fundraising through relationships, awareness, events and planned giving, while assisting with strategic donor communications. This role has potential for growth as the agency continues to grow programs and donor base.

Primary Responsibilities:

• Increase levels of donor donations by building relationships with current donors
• Create, expand and execute an individual donor strategy
• Represent agency at in-person meetings with donors
• Communicate on a consistent basis with active and inactive donors
• Cultivate relationships with new donors, while continuing to build relationships with major donors
• Increase annual donor retention rates
• Establish a planned giving program to provide donors with opportunities to include Horizon House in their personal legacies.
• Segment donor base to facilitate targeted communications and future donations
• Call first-time donors to cultivate relationships for recurring donations
• Collaborate with Volunteer Coordinator in turning volunteers into donors
• Update and produce acknowledgement letters for monetary, in-kind and corporate donations
• Generate donor reports for development and strategic planning
• Review, update and organize donor database in Bloomerang
• Organize and execute donor appreciation events
• Assist with planning, execution, and promotion of current fundraising programs and events

Requirements:

Experience/Skills:

• High-level of relationship building skills within different sectors
• Effective and professional communication skills, both written and oral
• Ability to work with a variety of donors and address any issues in a timely manner
• Technology skills to input and maintain current donor information in database, track donor donations and activities & produce a monthly report
• Experience with Bloomerang or compatible donor management software program a plus
• Proficiency in all Microsoft applications and ability to become proficient in required database tracking systems
• Self-motivation, good organizational skills, attention to detail, an ability to prioritize, multi-task and meet deadlines
• Bachelor degree or similar work experience in managing donor programs a must
• An appreciation and affinity for the mission of Horizon House and the neighbors we serve

Special Requirements:

• High degree of confidentiality, work ethic, accountability & ownership of work product
• Meticulous attention to detail, result-oriented and solution-focused
• Strong written & verbal communication, follow-up and interpersonal skills
• Superior organizational and time management skills including the ability to multitask, prioritize & meet challenging deadlines, coupled with high-level critical thinking, analytical & problem-solving skills.
• Excellent judgement & decision-making skills
• Superior computer skills; including data entry, communication tools, processes data and documents accurately
• Ability to travel, climb stairs, and lift up to 25 lbs.

Education/Training:

• Attend required agency or community education/training activities.
• Complete Bloomerang, and any other necessary software training modules.

Hours: Position requires a standard forty-hour work week. However, there may be events and other programs that the Donor Engagement Manager will have to work weekends and evenings.

General Assistance: Assists with all like duties as assigned by the Director of Development & Communications. Completes other duties & projects as assigned.

The preceding essential function statements are not intended to be an exhaustive list of tasks & functions for this position. Additional tasks & functions may be assigned as needed to fulfill the mission, vision & goals of the organization.

Horizon House is proud to be an equal opportunity employer that promotes and values diversity & inclusion in the workplace. We encourage qualified applicants to apply for open positions regardless of their race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or criminal background.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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