Job description
Help Desk, Level II
O’Fallon, IL: Scott AFB
Brooksource is seeking a full-time, FULLY REMOTE, experienced, and motivated Help Desk Level II support team member for the Global Air Transportation Execution system (GATES) Help Desk. The Help Desk team supports the worldwide 24x7 operations of the RGATES and DGATES machines, 20 auxiliary Windows servers at 19 GATES aerial ports and the central site. The team installs GATES patches and upgrades along with Oracle patches and hotfixes and assists GATES users with resolving trouble tickets assigned to Level 2 and records all actions in Remedy (trouble ticketing system) to ensure trends can be tracked and corrected. Individuals will provide on-call technical and operational support for GATES end users.
Excellent technical and communication are required for this important position.
A highly competitive compensation package that includes:
- Health Insurance (with Dental-Eye Care available)
- 401K w/ Match
- Training
- Paid Vacation
- Life and Optional Disability Insurance
- Work-Life Balance
- Teleworking
- First Class Facilities
- State-of-the-Art Information Technology
Primary Responsibilities
- Support worldwide 24x7 operations of the GATES webservers, as well as monitor Oracle, and Apache servers
- Install GATES patches, upgrades, and hotfixes along with quarterly Oracle patches.
- Provide on-call technical and operational support.
- Assist users with resolving trouble tickets assigned to Level 2 and record all actions in Remedy to ensure trends can be tracked and corrected.
Qualified candidates will have:
- An associate degree, or the equivalent years of experience working in the related technical field.
- One to two years of related work experience.
- A minimum of an active SECRET security clearance.
- CompTIA Security+ certification.
- Experience administering Windows desktops and servers.
- Experience with Unix systems, including Linux.
- Excellent communication skills and the ability to develop and present ideas and results in oral and written format.
- The ability to apply their expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
- The ability to show latitude in developing methodology and presenting solutions to problems.
- The ability to contribute to deliverables and performance metrics where applicable.
Preferred candidates will have:
- CompTIA A+ certification.
- Experience supporting client/server applications on Windows.
- Experience with Bash scripting
- Experience in Remedy
Job Types: Full-time, Contract
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
License/Certification:
- CompTIA Security+ (Preferred)
Security clearance:
- Secret (Preferred)
Work Location:
- Fully Remote
Work Location: Remote
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