Full Time Lead Dispatcher - O'Hare International Airport (ORD) - Chicago, IL

ORD00002691

United Ground Express (UGE), a wholly owned subsidiary of United Airlines, supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.

A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.

And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.

DISPATCHER JOB SUMMARY:

Coordinate communications to the passenger asssistance agent team and management as well as updates / notifications between the Client and employees. Ensures all data is recorded according to company procedures

JOB RESPONSIBILITIES:

Pull assignments or work orders from computer, as needed.

Work with Passenger Assistance Agents (PAA’s) to ensure all requests for services are met.

Do all reports accurately and in a timely manner.

Must be familiar with all FAA/ TSA/Airline/Company regulations.

Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.

Escalate issues to MOD Immediately.

Deal courteously and tactfully with fellow employees and passengers if necessary.

Communicate effectively with fellow employees.

Receive and respond to telephone and radio calls from PAA and employees in a professional and timely manner.

Maintain and distribute radios (where applicable).Always complete the appropriate documentation and reports in thorough and timely manner.

Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.

Provide general information and directions to passengers.

Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.

Utilize appropriate communications channels and maintain records, reports and files as required.

Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.

Identification badges must always be visible.

Adhere to company policies and procedures and participate in achievement of company objectives.

Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.

Perform other duties as requested.

• Call center or Dispatch experience preferred

• Possess the tact to deal with all levels of situations, client representatives, employees and the public.

• Ability to work from verbal and written instructions.

• Ability to communicate in English clearly and concisely verbally and in written form.

• Must be detail-oriented and perform with minimal supervision.

• Must be able to handle multiple situations simultaneously.

• Must have excellent radio/telephone skills.

• Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.

• Obtain an airport security sensitive identification badge within 30 days of start date to qualify for unescorted access privileges to airport security identification display areas (SIDA)

• Must be able to lift, carry and/or hold up to 75 lbs.

• Must pass pre-employment and random drug test.

• Must complete a criminal background check.

• Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS).

• High school diploma, GED, or equivalent work experience is required.

• Previous airport and/or customer service experience preferred.

• Previous radio / phone dispatch experience desirable.

• Previous supervisory experience preferred.

• Must have good working knowledge of office environment software applications (wordprocessing, spreadsheet, data management).

• Must be 18 years of age or older.

• Must have a reliable telephone and transportation number.

SCHEDULE:

• Because of the nature of our business, it is important that you understand that we cannot guarantee any specific shift, schedule, or location to any employee. Although we will do everything possible to make assignments suitable to you, we must reserve the right to reassign and reschedule as the requirements of our business dictate. Both full and part time employees may be required to work on holidays.

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.