Job description

Salary estimates are provided by the job posting site and not by Saddle Creek. Please apply and wage requirements/expectations can be discussed with a recruiter.

Location: Belton, MO

Shift: Monday - Friday, 3:30pm - 12:00am (midnight)

Overview

The Fulfillment Manager is responsible for building a team of high performing Supervisors in a fast-paced fulfillment environment. This role is responsible for delivering and executing daily and short term plans to achieve operational and business objectives.

Responsibilities

• Manage multiple Supervisors, Warehouse Leads and up to 100+ full-time/temporary associates
• Build and manage a relationship with customers by maintaining regular communication and partnership
• Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives
• Manage inbound/receiving, put away, picking, and quality assurance functions in all areas within a fast-paced, dynamic fulfilment center.
• Maintain warehouse organization and inventory accuracy
• Maintain productivity, customer service, and safety standards on a daily basis
• Provide superior customer service and maintain professional and courteous relations with strategic partners
• Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times
• Train, coach, mentor, and develop staff to achieve business objectives while providing career developing opportunities; conduct performance reviews
• Manage revenue and expenses within budget; manage and track key performance indicators (KPIs)
• Communicate to operations’ staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc.

Qualifications

Education/Experience

• Bachelor’s Degree in Supply Chain Management, Business, or related field strongly preferred
• Must have at least 7 years of leadership experience preferably in a fulfillment operation or distribution environment.
• Experience with an Order Management System, Warehouse Management System, and/or Labor Management System.
• Proficiency in Microsoft Office including Word, Excel and PowerPoint.

Knowledge, Skills and Abilities

• Ability to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goals
• Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
• Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
• Strong written and verbal communications skills
• Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
• Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners
• Ability to influence change management and operational performance from areas outside of his/her direct control
• Ability to write reports, business correspondence, and procedure manuals
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from groups of Managers, Clients and general public
• Ability to read, analyze, and interpret policies and contracts

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Night shift

Application Question(s):

• What is your target salary range?
• Are you able to work Mon-Thurs, 4pm - 3am?

Education:

• High school or equivalent (Required)

Experience:

• Supervisor: 2 years (Preferred)
• Order fulfillment: 2 years (Preferred)
• Leadership: 2 years (Preferred)
• Warehouse management system: 2 years (Preferred)

License/Certification:

• Lean Six Sigma Certification (Preferred)

Work Location: In person

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