Job description

About Us:

Evolve Med Spa is an emerging lifestyle brand. We are the trusted destination for face, body and injectable treatments, delivering the highest quality medical aesthetic services in a boutique, client-oriented environment. Evolve Med Spa is an innovator in beauty, and is re-positioning cosmetic injectable, face and body services from a medical procedure to reflect their actual function as a beauty maintenance ritual, with the same level of accessibility as other beauty rituals, like a manicure. We pride ourselves on prioritizing client experience, consistently providing high touch, personalized care to every single client.

The company offers flexible career paths with a strong emphasis on opportunity for internal mobility.

Hiring for Hoboken and Jersey City.

Disclaimer:

Evolve Med Spa is an equal opportunity employer. Applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law.

Benefits:

Health Insurance (if full time)

Paid time off

On-going education on new techniques and products

Discounted aesthetic services for employee, family, and friends

Company-paid training

Cosmetic products discount

Amazing company culture

Responsibilities:

As our Concierge, you are the first point of contact for our clients and a representative of our brand and image. Must have exceptional customer relations skills and make each client feel special and valued. Will greet all incoming clients and manage all appointment scheduling, follow ups, client inquiries, and special accommodations. Ensure that the reception/front area and telephones are being covered properly and work with the clinical team to help manage client flow. Assist with sales by providing new and existing clients with information, results, and suggestions to help clients reach their aesthetic goals. Foster and nurture positive relationships with clients. Ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.

Essential functions include, but are not limited to, the following:

• Interacting with clients in a friendly and professional manner.
• Checking clients in and out of their appointments, redeeming points and rewards.
• Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments.
• Master a basic understanding of each service offering.
• Upsell new areas/services to current clients in order to hit individual monthly targets.
• Maintain client confidentiality at all times.
• Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc.
• Assist with local marketing events as needed.
• Collecting and handling payments.
• Confirmation and follow up calls/emails/messaging. Follow up with all clients post-treatment to review results, ensure client satisfaction and encourage them to review/recommend Evolve Med Spa.
• Ordering office supplies.
• Assist with new clinic openings as needed.
• Ensure that med spa is neat, organized and client-ready at all times.
• Assist with inventory management.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree from an accredited institution preferred.
• Exceptional client experience skills.
• 1-2 years of customer service experience, preferably in a spa or high-end retail environment.
• Ability to multitask, use personal judgment, utilize strong decision making, analytical and follow-up skills
• Works well under pressure in high volume environments
• Proficient with personal computers and contemporary software applications.
• Exceptional interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
• Strong guest service orientation
• Rapid learner with the ability to grasp concepts and protocols
• Must maintain a high attention to detail.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Application Question(s):

• Do you have experience working in fast-paced, high-volume environments?

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Preferred)

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.