Front Office/Receptionist Dental Office
Job description
Salary Range: $34 - $39
Summary: Responsible to greet patients, make sure necessary forms/information including insurance, is accurate in practice management software on file, monitors patient schedules, and patient appointments by performing the following duties:
Essential Tasks include the following but are not limited to:
- Greets patients and ensures patient information is input and updated in digital/physical charts in practice management software, and alert team of patient arrival, maintaining and managing patient records in compliance with privacy and security regulations.
- Answers multi-line telephones in a courteous and timely manner, retrieve and distribute messages, make sure service is on when office is not open, determining the needs of each caller.
- Respond to requests for information from patients, other practices, insurance carriers, etc.
- Schedule/dispatch lab work appropriately including calling lab for pick up, alerting team of arrival, and documenting through practice management software simultaneously.
- Confirms appointments according to the company policy and follows up with patients regarding missed appointments via telephone.
- Collect and receive over-the-counter payments at time of service.
Non-Essential Tasks include the following but are not limited to:
- Sort and distribute supplies and mail received to appropriate departments.
- Other duties assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills and Other Abilities:
- Oral communication skills
- Written communication skills
- Customer relations
- Customer service
- Interpersonal communication skills
- Diplomacy
- Organization
- Planning
- Professionalism
- Time management
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing software and internet software.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands, stand, walk, sit, talk, or hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.
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