Front Office
Job description
Indiana Oral & Maxillofacial Surgery Associates (IOMSA) is one of the largest groups of oral and maxillofacial surgeons in the United States. We strive to make our team environment fun and rewarding while providing excellent patient care to Central Indiana!
We offer competitive pay and a full benefit package including paid holidays, PTO, retirement and flexible schedules.
Qualified candidates must enjoy working hard, while having fun in a fast-paced environment and have at least one year of dental/medical office experience. Come join our AMAZING team!
Job Description
- Regular attendance at work
- Effectively use the phone, written correspondence, e-mail and internet, and other resources within the front office process
- Working in a standing position or sitting at the front desk for a sustained period of up to 8 hours per day
- Greet and receive patients in a friendly and professional manner
- Insure patient data is accurate and current by reviewing it with the patient
- Document patient information on/in charts and computer
- Answer phones and direct call traffic in a friendly and professional manner
- Verify benefits with insurance company and notify the patient
- Discuss financial and payment arrangements with patients
- Collect payments from patients
- Prepare charts with appropriate information prior to patient appointments and mail new patient package
- Maintain patient charts and x-rays in an organized way so that they are easily located
- Schedule appointments per office protocols
- Prepare and send “thank-you” letter to referring doctor
- Enter the charges on each patient for the day
- Research and locate chart for information received by mail or courier
- Pull charts and confirm appointments daily
- Communicate with AR department regarding patient accounts/concerns/questions
- Prepare the bank deposit daily and place in envelope for the bank courier to pick up
- Print the recall report and call patients to schedule appointments
- Process AR requests; supply the AR rep with anything that is requested (i.e. x-rays, copies of consultation notes, etc.)
- If the employee fluently speaks another language, aid the office by providing assistance with communication and transcription in the event an interpreter is needed
- Print daily schedule and distribute to necessary staff each morning
- Insure availability of necessary forms and office supplies by maintaining a sufficient inventory to meet the office demand
- Reconcile petty cash with the receipts and fill out a check request to replenish the case
The employee is expected to adhere to all company policies.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
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