Job description

JOB DESCRIPTION – FRONT END DEPARTMENT MANAGER

REQUIRED RESULTS:

1. Achievement of excellent customer service through a team of friendly, efficient Front End cashiers and courtesy clerks that provide fast, friendly, and accurate service to our customers.

2. Achievement of efficient and knowledgeable operation of Front End Technology i.e.: IBM POS system, U-SCAN, as well as, Customer Care Operations.

3. Development of a friendly, well-trained, and efficient Front End team through effective orientation, communication, training, and providing feedback to each employee to ensure productive work climate.

4. Achievement of consistently high standards in daily service levels, safety, and sanitation to uphold our reputation for friendly, helpful service.

5. Achievement of a high degree of cash control in order to insure the Front End is operation within
Division policy guidelines (including bad check loss, cash, Western Union, Money Orders, FE shrink, bag expense and credit card charge backs)

SALES DEVELOPMENT:

1. Analyzing Competition

• Achieve full potential of Front End through knowledge of competition in order to maintain competitive edge

2. Customer Relations

• Ensure that all customer inquiries and/or complaints handled quickly and efficiently to achieve a high degree of customer satisfaction
• Efficiently handle all special requests for product and/or services
• Manage the dept. in such a way that every customer receives prompt, courteous service

3. Community Relations

• Effectively interacts with local community as a representative of your store
• Effectively manages round up and community donations

FRONT END DEPARTMENT OPERATIONS:

1. Cash Control

• Supervises all aspects of cash control in order to achieve accurate, timely reporting
• Maintains daily records of each cashier with regard to over/short, scan %, voids and productivity
• Coordinates cash control on the registers to ensure the deposits are made regularly
• Cash Level management, oversees change order, deposits and acceptable cash levels

2. Scheduling

• Schedules Front End personnel to provide adequate coverage and to achieve high levels of department readiness and customer service, especially during peak business hours
• Verify that schedules are consistent with sales forecasts, wage and OR budgets
• Is familiar with, and utilizes, super-sked scheduling for maximum utilization of Cashiers and

Courtesy Clerks, especially during peak business hours
3. Security

• Ensure all dept. and store personnel follow company procedure on employee purchase policy
• Train Front End Staff to be observant and how to handle shoplifters

4. Maintenance and Safety

• Ensure all Front End Technology equipment and check stands are fully functional, and are maintained in good operating condition
• Ensure employees comply with Store and Dept. safety procedures (STAR Program)
• Instruct and monitor employees on proper use of dept. and store equipment
• Ensure safe working and shopping environment for all employees and customers
• Maintain “Lot Duty” log

5. Sanitation

• Identify and correct any unsafe or unsanitary conditions
• Demonstrate to employees the proper cleaning and sanitation techniques
• Operates Front End in accordance with federal, state, and local laws, regulations, and ordinances to avoid fines, citations, and other punitive action
• Maintain Sweep Log

6. Miscellaneous Income Management

• Controls in place to properly balance Money Orders, Western Union, Lottery and Ticket

Master
7. Sales Floor Management

• Walk the Front End throughout the day in order to interact with, and be visible to customers and employees, as well as review dept. readiness and condition
• Identify opportunity areas and provide necessary direction for correction
• Establish priorities for employee work assignments
• Ensures that all check stands supplied with current information i.e.: produce roller codes are kept updated, Deli Scan Bar code sheet, Yellow UPC Scan discrepancy cards
• Front End properly stocked with Kroger Plus cards, Gift cards and Phone Cards

EXPENSE CONTROL:

1. Wage Control

• Schedule Cashiers and Courtesy clerks so as to minimize the impact of overtime and to achieve Department wage and OR budgets

2. Other Expense Control * Supervise the ordering of store supplies, and bags to achieve store objectives3. Shrink Control

• Plans and implements an effective shrink control program to minimize losses and to achieve shrink % budget through proper training and communication with all FE employees
• Knowledge of investigative tools, such as Electronic Journal and View Summary Journals
• Reviews Audit Action report, Void, Refund and Void Transactions reports weekly
• Audits cashier coupons daily
• Educates all Front End employees on the importance of watching Bottom of the Bascart
• Front End employees use “Thank you for shopping Kroger” stickers on large items not bagged
• Effectively educating all new hires on all aspects of “Shrink” – what it is, and how to prevent
• Audits “You could have Saved” transactions daily

HUMAN RESOURCE MANAGEMENT:

1. Personnel Management

• Knows and communicates standards of performance for each job to all Front End employees in order to achieve high standards of presentation and service

• Set performance goals for employees; provide regular feedback on performance
• Read, understand and manage the department within union contract guidelines

2. Management Communication

• Participates in all Store Board Meetings in order to review past results and plan future activities
• Communicates with Store Management, Zone and KMA Staff to discuss weekly sales, scheduling, personnel issues, cash control, and other problem or opportunity areas
• Keep all employees informed about matters that concern them on their jobs
• Assist Unit Manager in Shrink Trax Coaching sessions

3. Personnel Development

• Interview and select individuals for employment on the Front End
• Supervises training and development of all Cashiers and Courtesy Clerks to ensure personal and career growth of each employee
• Instruct and train employees in learning new job assignments
• Coaches employees as needed on career opportunities, personal problems, work schedules
• Delegates certain duties to capable Front End employees

FRONT END DEPARTMENT MANAGER
Physical Demands Analysis

1. Standing and walking

Tasks: All of the tasks listed previously require standing. Restocking the shrink and conditioning shelves require walking.

Surface: Tile or concrete floors
Estimated Total Hours: 4 – 8 hrs. Maximum Continuous Time: 4 hrs.

2. Sitting
Tasks: None

3. Lifting/Carrying

Object(s): Selected items.
Max. Weight: 50 lbs. Min/Max Lift Point: 7”/33” Frequency: weekly
Avg. Weight: <20 lbs. Min/Max Lift Point: 7”/33” Frequency: hourly

LIFTING/CARRYING: VARIED WEIGHT DEMANDS CHART

Weight Hourly Daily Weekly Monthly Never
<10 lbs. X
11-25 lbs. X
26-50 lbs. X
51-75 lbs. X
76-100 lbs. X
>100 lbs. X
Comments: Objects are lifted from as low as the bottom shelf on the cart to as high as the checkout counter.

4. Pushing/Pulling
Objects: Yes, assorted merchandise.

5. Climbing

Tasks: None

6. Bending/Squatting/Kneeling

Tasks: Removing merchandise from lower shelf of the cart.
Frequency: Daily

7. Reaching

Tasks: Removing merchandise from the cart, scanning merchandise.
Hands Used: Both

Distance Direction Frequency Duration Avg. Weight
0-20” forward hourly minimal <10 lbs.
20-36” forward hourly minimal <10 lbs.

8. Work Conditions
Exposure to Yes No
Hot Temperatures X
Cold Temperatures X
Sudden Changes in Temperature X
Noise X
Fumes X
Cramped Quarters X
Cold Surfaces/Tools Handled X
Hot Surfaces/Tools Handled X
Sharp Edges X
Vibration X
100% Inside Building or Vehicle
0% Outdoors

9. Other Job Demands
Does Job Require Yes No
Crawling X
Jumping X
Lying on back X
Lying on stomach X
Twisting X

10. List tools, equipment and materials used

- Many prepared and unprepared food products, various cooking and food preparation tools, various kinds of cleaning tools and chemicals, carts, plastic gloves, hair restraints.

Job Type: Full-time

Pay: From $21.32 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift

Ability to commute/relocate:

• Xenia, OH 45385: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Preferred)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.