Job description

Receptionist Job Description

Position Overview: RiverBend Counseling (hereinafter called RBC) is seeking to employ a receptionist. The receptionist will work 32 hours per week, Monday-Thursday, 10-6, providing support to clinicians, staff and all visitors in handling office tasks exhibiting a positive presence in the office while being prepared and responsive to any and all challenges that may arise while maintaining professionalism and attentiveness.

Reports to: Jay L. Jeter, LPC-S or Clinical Director

Duties/Responsibilities

• Manage intake calls, answer questions, and refer callers to the appropriate party
• Greet visitors in person, by phone and/or email.
• Maintain polite and professional communication.
• Handle office tasks, such as setting up for meetings, keeping stock of office supplies, maintenance of equipment, and general upkeep of the office.
• Provide scheduling support in booking appointments and preventing scheduling conflict as required.
• Gather and record necessary personal and/or insurance information from clients as well as email communications with clients
• Assure that records are stored securely in compliance with HIPAA privacy and security regulations
• Perform typing, mailing, faxing, FedExing, and scanning/photocopying various correspondence or materials as needed by clinicians and administrative staff.
• Anticipate the needs of others in order to ensure a seamless and positive experience.

Qualifications and Skills

• Minimum of one year experience in an office setting
• Telephone Skills
• Basic computer skills including proficient knowledge of Microsoft Office applications including Word, Excel, and Powerpoint
• Strong written and verbal communication
• Supply Management
• Organization, adaptability, personability, and professionalism
• Self-Motivation
• Ablility to recognize and handle emotional/confrontational individuals while maintaining courtesy and professionalism.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• New Braunfels, TX 78130: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Front Desk: 1 year (Required)

Work Location: In person

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