Job description
About us
Join our team at National Trails Charter and School bus.
Receptionist Job Description
You'll be an integral part of team at National Trails as the first customer experience. Our mission is to provide exceptional customer service to all our clients from start to finish. National Trails is a local, family-owned transportation company located in Livonia, MI., which has been in operation for over 30 years. We operate local and over the road charters as well as a school bus division.
Performance objectives
Accurately answer phone calls and greet customers at front desk in a friendly, energetic, personable, professional, and polite manner.
Be perceptive about other employees and their professional needs as they pertain to the front desk (visitors, callers, deliveries, and faxes).
Be always courteous and exercise diplomacy. Must maintain cooperative and harmonious working relationships with other staff members.
Answer questions and ask questions to direct callers or visitors to proper location.
Knowledge, Skills, and Abilities
Knowledge and proficient use of Microsoft Office applications.
The knowledge and experience to independently perform substantial clerical or office work of any kind.
Strong verbal and interpersonal skills and the ability to organize and prioritize work.
Ability to proficiently use a multi-line phone system, computer, copier, and fax machine.
Must maintain proper and professional telephone voice and utilize proper telephone etiquette.
Ability to make customers feel welcome by utilizing a personable approach to service and maintaining a positive attitude.
Ability to multitask
Be a self-motivated individual and display initiative.
Be able to handle emotional, confrontational people in a calm and professional manner. Never lose composure.
Major Duties and Responsibilities
Ensure reception desk is manned and main telephone line always has coverage during business hours.
Upon arriving make sure necessary lights are on in the building and fresh coffee is made and maintained during appropriate times of the day.
Keep common areas clean and organized.
Directs visitors and refers calls to appropriate staff members.
Job Type: Full-time
Salary: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
National Trails is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Livonia, MI 48150: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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