Job description

At Luminous Dermatology, a Platinum Dermatology Partners company, successful candidates are compassionate, team-oriented and enjoy being a part of an energetic work environment. We are looking for individuals to join our team who create a positive Platinum Dermatology Partner's company experience for our patients while delivering exceptional patient care.

The ideal Front Desk Coordinator views themselves as a “Director of First Impressions”. The successful candidate is friendly, professional and has a natural talent to always put our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.

Duties and Responsibilities:

• Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling of all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Prepares necessary patient paperwork prior to patient’s appointment.
• Reviews EMA for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in EMA.
• Identifies payer sources, verifies insurance eligibility and verifies prior authorization.
• Recording and collecting patient copays and/or balances at check in/out.

Qualifications:

• Experience in customer service setting, preferably six months’ receptionist experience in a health care setting.
• Strong customer service skills
• General understanding of HIPAA guidelines
• Exceptional multi-tasker
• Excellent phone skills
• Energetic, positive, and friendly
• Organized and meticulous

Equal Employment Opportunity

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Job Type: Full-time

Pay: $15.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Dermatology

Schedule:

• Monday to Friday

COVID-19 considerations:
This position requires Covid-19 verification of vaccination with booster.

Experience:

• Medical Receptionist: 1 year (Required)
• Customer service: 1 year (Preferred)

Work Location: One location

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