Job description
Overview:
The Front Desk Coordinator will maintain the AAA Four Diamond standards. They will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Commitment and Open & Honest Communication. The Front Desk Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice! Responsibilities:
The Front Desk Coordinator is responsible for greeting guests in a friendly and professional manner. They will book reservations and perform basic reception duties for The Cove.
The Front Desk Coordinator will maintain the AAA Four Diamond standards. They will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Commitment and Open & Honest Communication. The Front Desk Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
- Greets and welcomes guests upon arrival
- Answers phone and books pool reservations for Resort Guests/Members
- Promotes retail sales and accepts payment from guests
- Gives guests a tour of the facilities if requested
- Manages the entry of guests into the facility to ensure only those who have a confirmed reservation may enter
- Provides each guest with a towel upon entry
- Cleans Locker Room when needed
- Answers guests questions regarding Cove and Spotted Frog Operations
- Opens or closes the facility when needed
- Uses POS system to ring up retail merchandise
- Perform miscellaneous job-related duties as assigned
- Contacts appropriate party, if necessary, when a guest problem is reported
- Coordinates facility evacuations as needed for weather or health threats
- Answers incoming guests calls and transfers appropriately
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Attends appropriate resort and departmental meetings
- Resolves guest problems and is empowered to act in absence of manager
- Maintains records for all VIPs, special requests, etc.
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Always maintains a professional demeanor and attitude
- Communicates all pertinent information to the Sage Springs team
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
- Acts with responsibility towards all company property, supplies and equipment.
- Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
- Remains alert, courteous and helpful to the guests and colleagues at all times.
- Performs other duties as assigned
- Must be a United States citizen or possess a valid work permit
- Must have excellent phone etiquette
- Must be able to read, write and speak English
- Must have strong computer skills
- Must have basic math skills
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guest
- Can sit or stand as needed with intermittent periods of walking, occasionally needing to stand for long periods of time.
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