Job description
We are looking for a Front Desk Agent that has excellent customer service, computer and communication skills. The position is responsible for meeting and greeting guests in a professional and friendly manner, assisting the guests during the check-in and checkout process, and ensuring guest satisfaction throughout their stay.
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Assist our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Assist our housekeeping staff with daily cleaning of the common areas of the property.
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Hannibal, MO: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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