Job Summary:
The Front Desk Clerk plays a critical role in the overall operation of Aiea Bowl. The Front Desk Clerk works directly with customers and the Operations Manager to create an inviting & safe environment at Aiea Bowl. The Front Desk Clerk is also responsible for answering phones, customer service, customer questions/requests and overall customer satisfaction. Remember the Front Desk Clerk is the first and last person the customer sees.

Job Duties/Responsibilities:

• Has a customer comes first attitude on the job.

• Delivers exceptional customer service to all customers by taking a genuine interest in the customer’s satisfaction at Aiea Bowl.

• Is able to take calls and messages professionally and concisely according to the rules set forth in the “Phone Etiquette” section of the handbook.

• Working knowledge of Bowling Alley’s computer system, PA/Intercom system, and phone system.

• Assists customers with shoe rental, ball rental, and lane issues.

• Clean, sanitize, and up keep rental bowling shoes.

• Organizes reservation and assists the Operations Manager in monthly bowling leagues and tournaments.

• Basic knowledge and understanding of all operations in Aiea Bowl.

• Ability to take direction from the Operations Manager.

• Ability to lift 35 lbs.

• Ensures a safe work environment for everyone by promptly cleaning up all spills.

• Is able to adhere to the Dress Code that is set forth by G & G Entertainment Inc. and arrives to their shift on time, in complete uniform, and is ready to work.

• The Front Desk Clerk job duties/responsibilities are not limited to the list above.

Personal Skills:

• The Front Desk Clerk must exhibit these types of personal qualities and skills:

• Able to resolve customer conflicts in a precise and professional manner.

• Able to retain and build new customers on the basis of great customer service.

• Is able to communicate effectively to customers and all levels of employees.

• Good memory for details.

• Basic Cash Handling experience required; good arithmetic skill required.

• Able to multitask and to stay calm under stressful/unusual circumstances.

• Able to work with Team members in a diverse work environment.

• Exhibits leadership skill and takes initiative in job advancement.

• Takes responsibility for their actions and shows a genuine interest in the profitability of Aiea Bowl.

• Maintains consistent attendance and punctuality.

Educational Requirements:
High School Diploma or GED
Customer Service experience preferred
Basic computer knowledge required
Speak English

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