Job description
The Geneva Inn is seeking energetic team members to contribute to the Front Desk!
Job Description: The Front Desk Associate will be the guests first contact of the hotel, and handles all stages of the guests stay. They are responsible for making guest reservations, registering the guests, and handling guests needs. The Front Desk is required to provide outstanding customer service at all times, and work with all other departments. They will upsell guest rooms, and promote hotel services. This position will require weekend, nights and holiday hours. As such, flexibility is a must.
The ideal candidate will be able to perform the following responsibilities:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and make guest reservations
- Multi-task with efficiency and a positive attitude
- Offer solutions to resolve conflict
- Ensure a positive guest experience and maximum profitability
- Multi-task effectively
- Proficient with computer skills and the ability to learn and teach proficiency in our Property Management System
- Strong interdepartmental communication
- Provide genuine hospitality to all guests, employees and vendors
- Exceptional organizational and communication skills are also necessary
Experience:
- Preferred 2 years with customer service
- Hotel Front Desk is preferred
- Microsoft Outlook, Word, and Excel preferred
- Hotel Reservations System preferred
- Knowledge of Lake Geneva area preferred
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.