Job description

Currently hiring 1 full time and 1 part time position.

• The part time position would be between 2-4 days a week depending on business.
• The full time position will be 5 days a week, could be a day or evening shift

Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. This position requires a person that is able to multi task, ability to prioritize and do it all with a smile and great attitude. If you have customer service experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ concerns in a timely and professional manner
• Work with our housekeeping and maintenance staff to ensure all rooms are clean, maintained and fully-furnished to accommodate guests’ needs
• Confirm reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Customer service
• Excellent communication and organizational skills

'Communication method(s) used: Phone and In Person

• In personWork Remotely
• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Hotel Experience: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person

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