Job description

Job Posting for Concierge at

Stonebrook Village at Windsor Locks

Are you an outgoing, vivacious person who enjoys interacting with people. Do you enjoy providing excellent customer service? Stonebrook Village is looking for a concierge who acts as an ambassador of our community by providing special assistance and information to Residents, families, visitors and staff.

Essential Duties and Responsibilities: include, but are not limited to:

• Answer telephones and respond to Resident requests.
• Provides Clerical support to department managers
• Manage the flow of Residents in the lobby, ensuring that our Residents are helped in a timely fashion.
• Spontaneous desire to assist others and provide excellent service.
• Assist staff in providing and coordinating services to residents, families and guests.
• Duplicate and distribute information.
• Assist Residents in scheduling of services in and out of the Community.
• Schedule transportation for Residents.
• Use courtesy, patience and tact in dealing with the public and Residents.
• Maintain confidentiality and HIPAA regulations in accordance with facility policies.
• Ability to pleasantly communicate with residents. Provide legible communication.
• Develop, promote and monitor excellence in the delivery of customer service.
• Carry out other duties as assigned by Supervisor.

Qualifications: To perform the duties of this position successfully, an individual must be able to perform each essential operational duty in a superior manner. Excellent customer service skills. Knowledge of programs used in our community (Excel, Microsoft Word, Etc..) is a must. Cheerful personality and creative. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skills and/or ability required. I have read and understand the responsibilities of this position. I possess the qualifications indicated and am able to carry out the identified responsibilities with or without reasonable accommodation.

Part time: Weekends and Weekday Evenings

Job Type: Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

COVID-19 considerations:
Keeping our staff safe while providing services is our utmost goal. We provide all of our staff with appropriate PPE as necessary.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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