Job description

We are looking for a Front Desk Agent with a minimum of one year experience as a Front Desk Agent in a Choice branded hotel. If you do not meet this qualification, you will not be considered. The Front Desk agent will make our clients feel welcome and ensure they have a pleasant and comfortable stay at our hotel. What is the role of a Guest Services Representative? Guest Services Representative responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will be required to offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will contribute to our guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Adhering to check-in and check-out procedures, including reservations and financial transactions
• Promptly addressing guests’ requests
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services
• Promote all hotel amenities, conveniences and programs offered
• Complete shift checklists
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Skills

• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Proficiency in English; knowledge of other languages is a plus

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
To keep our Front Desk Agents as safe as possible, we have installed plastic barriers, provide hand sanitzer, practice daily sanitation at the hotel's Front Desk, and adhere to the State of Ohio's and County COVID-19 Guidelines.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Required)
• Front Desk: 1 year (Required)

Work Location: In person

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