Will you be our next Front Office Homeowner Services Representative?
Are you a driven go-getter who wants to work on a great team? We do not require experience in our industry, but we do require that our employees really care. In addition, if you like solving challenging problems, love helping people, and a strong decision-maker, then we want to meet you! Our culture is extremely important to us and we hire only exceptional, diligent talent who care about becoming experts and delivering quality results every day.

Who is SPECTRUM?
SPECTRUM is a HOA Management Company that has been in business for over twenty years. We are proud to be one of the most recognized companies in our industry. We are energetic and passionate about our goals and because of our continued expansion, we are seeking a qualified bilingual front office homeowner services representative to help us achieve them.

We are looking forward to hiring a homeowner services representative who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

Job Description
The Front Office Homeowner Services Representative will be responsible for creating and maintaining the Spectrum experience by delivering extraordinary service to our clients and internal customers.

What will the Expectations of this Role be?

• Welcome Homeowners in the office
• Receive Homeowner payments
• Handle walk in billing questions
• Credit card check-in/check out
• Distribute and scan mail
• Inventory and stocking supplies for mailroom
• Order office supplies
• Conference room scheduling
• Management of shredding boxes
• Interview set-up
• New Employee set-up (computer, office supplies, etc.)
• Mail interoffice mail weekly to San Antonio
• Small emergency mail-outs
• Building maintenance-checklist & tracking
• Building housekeeping
• Utilize internal search tools to find information
• Transfer calls to appropriate parties
• Working extensively with Outlook, and software for recording correspondence
• Conflict de-escalation and resolution with difficult or upset customers
• Generating agreements for customers
• Following up on outstanding issues
• Talk face to face to explain situations or billing issues and provide billing support
• Provide high level customer service
• Marketing/business development projects
• Internal and external emails
• Anticipate internal and external needs

What Skills Do We Require of our Homeowner Services Rep?

• Strong communication skills both verbally and written
• Ability to understand and carry out oral and written requests
• Problem solving skills and detail oriented
• Working knowledge of keyboard and software navigation
• Ability to multi-task and learn in a fast paced environment
• Customer service minded with the ability to work as a part of a team
• Communicates clearly, professionally and accurately on the phones with homeowners
• Contributes to a positive team environment
• Demonstrates integrity, honesty and knowledge that promotes the Spectrum culture
• Strong organization and follow-up
• Maintains a calming demeanor during customer phone interaction and peak times
• Anticipates the needs of our clients by continually evaluating the environment during interfacing
• Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is highly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee. Determined after the training phase.

• Recognized as Best Places to Work 15 years in a row!

• Fastest Growing Company - Fast Track 50 in 2020.

• San Antonio-based homeowners’ association management company.

• Privately-owned with 20 years in business.

• Work / Life balance.

• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.

• 40 paid hours per year for community service activities.

• Internal Learning and Development Management System.

• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.

• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).

• Well-structured career track plan with a 6-month review.

Hourly Pay: $15.00 Hours: Monday - Friday from 10 am to 2 pm

For more information about Spectrum AM, visit our website at https://spectrumam.com

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

Spectrum AM is an Equal Opportunity Employer.