Front Desk $15 - $17/hr - Hampton Inn and Suites by Hilton St. Paul
Full Time
Saint Paul, MN 55102
Posted
Job description
- Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied.
- Provides information to guests about hotel policies, services and amenities.
- Listens and responds to guests’ inquiries, concerns, and requests for assistance and information about the local area.
- Handles guest check-in and check-out in an accurate and efficient manner.
- Enters/changes reservation information on the hotel computer systems.
- Processes payment from guest and posts charges to guest accounts.
- Balances shift work and cash drawers.
- Operates hotel telephone console and uses good telephone etiquette.
- Sells rooms to guests on the telephone and to “walk-ins”.
- Knows all components and features of the company's guest service guarantee.
- Promotes hotel sales and revenue programs.
- Maintains open communication with all hotel departments.
- Understands and performs basic safety, security and emergency procedures of the hotel.
- Assists departments as needed.
- Performs all other related duties as assigned.
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