At Ventana Canyon, nestled in Tucson Santa Catalina foothills, the sun rises across our pristine 600-acre desert preserve with its flowering landscape, rolling hills, winding riverbeds, craggy canyons, and pine-topped peaks. The Ventana Canyon Golf & Racquet Club is a beautiful and secluded member-owned country club with 36 holes of championship golf and 50 guest suites, rated as one of America's top golf resorts.

Essential Functions:

• Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Manages department members that may include but is not limited to: Host(ess), Server, Bartender, Server Assistant, Cashier, Locker Room Attendants, Banquet Staff.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Conducts staff meetings with subordinates.
• Ensures appearance, uniform, and hygiene standards are met.
• Ensures that the restaurant and restaurant facilities are kept clean, well-stocked and organized. Checks the maintenance of all equipment in the restaurant and schedules needed maintenance and repair.
• Circulates throughout the restaurant facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Greets guests at tables to ensure complete customer satisfaction attention to guest needs.
• Ensures established cash handling procedures are utilized to accurately charge customers.
• Oversees daily restaurant activities to include serving tables, bussing tables, seating guests, room service and general clerical/cashier duties.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Incorporates safe work practices in job performance.
• Communicates any changes or new policies and procedures to the department.
• Maintains flexibility to take on new and different tasks as directed by the department manager.
• Attends staff meetings.

QUALIFICATIONS

• Creates revenue forecasts and reports. Monitors restaurant budget.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, cost and other expenses.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION and/or EXPERIENCE

• High School or equivalent education required. Bachelors Degree or related technical school degree preferred.
• Two years related food and beverage experience and/or training; or equivalent combination of hospitality degree and experience.
• Alcohol Awareness training.

LANGUAGE SKILLS

• Must be fluent in English; bilingual preferred.
• Must possess excellent verbal, written and electronic communication and listening skills.

REASONING ABILITY

• Required to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, to write routine reports and correspondence; to speak effectively before groups of customers or associates of the organization.

PHYSICAL DEMANDS

• Must be able to stand and walk on their feet for 95% of the shift.
• Must be able to sit at a desk to complete administrative duties as needed.
• Must be able to exert well-paced ability in limited space and to reach other locations within the resort on a timely basis.
• Must be able to reach, bend, twist, stoop, squat and stretch to fulfill tasks as required.
• Must be able to lift up to 25 lbs. on a regular and continuing basis.
• Must be able to lift up to 50 lbs. frequently.
• Requires grasping, writing, standing, sitting, walking repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computer, printers, multi-line touch tone phone, filing cabinets, fax machines, photocopiers and other office equipment as needed.

WORK ENVIRONMENT

• Job involves working:
  
  • under variable temperature conditions (or extreme heat or cold).
  • outdoors/indoors.