Req ID: 239666

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Field Service Technician Associate]] to join our team in [[Uhrichsville]], [[OH]], [[USA]].

Description / Responsibilities:

• Provide onsite in person technical support for VIP users, with high level of customer service.
• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Interact directly with clients and other internal and external sources to resolve issues.
• Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
• Follow up with clients to ensure high satisfaction on issue resolution.
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Ability to multi-task in a dynamic, fast-paced environment
• Strong analytical and problem-solving skills
• Active communicator
• Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
  

Travel including overnight domestic or international trips may be required

Basic Qualifications:

• Minimum 3 years’ experience in a staging center, configuring, testing, and rolling-out new Windows-based devices.
• Minimum 3 years’ experience ticketing system (Service Now, Remedy, etc.)
• Minimum 3 years' tracking assets, updating inventory, and ordering new parts as needed.
• Minimum 3 years' hands-on troubleshooting skills
• High School Diploma or equivalent
  

Preferred Skills:

• Excellent customer/client service skills
• Undergraduate degree or some college coursework preferred
• Strong knowledge of Windows operating system environment
• Knowledge and Experience with Apple tablet OS and phone OS
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required
  

#INDICS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.