Job description
This position is an initial 36-month fixed term full time position with a possible growth opportunity for future permanent positions supporting the Roche Support Network. You will receive healthcare benefits, paid time off, 401k, holidays and sick time. We offer an extensive training program, company car, and additional tools you will need to be successful.
Territory: East Florida (Orlando-Miami-Jacksonville)
Travel: 70%
Job Facts:
This is an exciting time to join Roche Support Network. If you are passionate about problem solving then this is the position for you!
As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity:
The Roche Support Network group is committed to providing industry-defining support to its customers.
Primary duties involve acting as the primary liaison/customer representative throughout the implementation, Roche solution correlation, and future clinical application support. Includes planning and coordination for the implementation and customer training, as well as problem solving issues that arise for customers throughout the life cycle of the solution. Provides highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the consultative performance of complex implementations of Roche solutions and tailored customer training for Roche solutions to meet customer needs based on an individualized assessment of the
customer’s personnel, organizational structure, workflow and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions.
Acts as an advisor on customer issues and drives efficiencies & optimization for the customer and Roche
- Additionally, will be responsible for increased sales revenue by implementing new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software).
- Performs these job duties remotely and independently.
- Advanced and specialized knowledge generally of particular area, system or equipment with regard to technologically advanced instruments and scientific applications.
- Requires specific training and certification.
- Utilizes independent judgment and discretion in analysis of customer particularized needs and problem solving issues that arise both during and after the implementation process.
- May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position.
- Independently analyzes and resolves most customer questions and problems and refers only the most complex issues to higher levels.
- Provides project management responsibilities and conducts business process reviews.
- Serves as subject matter expert with customers.
- Actively engages in marketing or product development initiatives.
- Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
- Regular and predictable attendance is an essential function of this highly responsible position.
- Associate’s degree in Medical Technology, Information Technology, Computer Science, Clinical Laboratory Sciences, or other related science degree
- 1 year previous experience in a clinical laboratory or IT in a clinical lab environment
- Bachelor's degree in Medical Technology, Information Technology, Computer Science, Clinical Laboratory Sciences, or other related science degree.
- Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships
- Effective time-management, organization and prioritization skills
- Ability to work as a field based individual contributor with independence and autonomy
Relocation benefits are not eligible for this job posting.
The expected salary range for this position based on the primary location of Florida is 46-95K. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position also qualifies for the benefits detailed at the link provided below.
Benefits
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Unless entitled to a reasonable accommodation under applicable law, employees are required to be fully vaccinated against COVID-19 in accordance with customer requirements, the company’s health and safety obligations and/or applicable law or guidelines.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodation@roche.com.
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