Job description
Overview:
MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world. We are committed to providing the latest in innovative, best-in class safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends. Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration. Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose? We hope so.
We’re looking for an experienced Field Service Technician with strong technical abilities to join our team. Reporting to the Supervisor of Field Service you will be responsible for supporting MSA Fixed Gas & Flame Detection instrumentation and systems throughout the Northeast region of the US focusing on the states of Maine, Vermont, upstate NY, Massachusetts, Connecticut and Rhode Island. This position provides a range of services and support as required, to ensure proper operation of the equipment and a positive customer experience. If you have what it takes to provide the highest level of customer service, you may be the right person to join the MSA team.
Responsibilities:
For more than 100 years, our passionate mission of safety empowers us to protect lives.
MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world. We are committed to providing the latest in innovative, best-in class safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends. Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration. Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose? We hope so.
We’re looking for an experienced Field Service Technician with strong technical abilities to join our team. Reporting to the Supervisor of Field Service you will be responsible for supporting MSA Fixed Gas & Flame Detection instrumentation and systems throughout the Northeast region of the US focusing on the states of Maine, Vermont, upstate NY, Massachusetts, Connecticut and Rhode Island. This position provides a range of services and support as required, to ensure proper operation of the equipment and a positive customer experience. If you have what it takes to provide the highest level of customer service, you may be the right person to join the MSA team.
Responsibilities:
Duties and Responsibilities:
- Provide maintenance, calibration, repair and installation assistance.
- Perform system startup, testing and training services as needed.
- Complete service order forms and calibration documentation on a daily basis.
- Interface with customers, field service staff, and sales staff to determine customer needs and urgency.
- Prioritize and schedule service visits as needed to respond to changing customer issues.
- Sell and promote MSA services, upgrades, maintenance parts, replacement products and service contracts.
- Provide support via telephone, email or on-site at customer location as needed.
- Determine part requirements to support customers. Order parts as needed to meet requirements.
- Perform cycle counts and physical inventory to ensure accuracy of inventory value.
- Manage travel expenses and complete expense reports.
Special knowledge, skills and abilities required:
- Proven experience delivering excellent customer service.
- Excellent communication skills.
- Experience with instrument test equipment, tools and software.
- Willingness to travel 75% - domestic travel. May perform service calls after hours.
Education and experience required:
- Associates Degree in Electronics or equivalent military or technical school education.
- This position is available at three different career levels based upon experience, education, etc.:
- Level one: 2 years of experience providing service on industrial instrumentation.
- Level two: 3 years of experience providing service on industrial instrumentation.
- Level three: 5 years of experience providing service on industrial instrumentation.
Preferred:
- Bachelors Degree in a technical field.
- On-site service experience providing installation, calibration, troubleshooting, maintenance and repair of industrial electronics and systems, with gas detection instruments and industrial control systems.
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