Job description
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Field Service Team Lead
Location: Salinas, CA
Position Summary & Key Areas of Responsibility
- Provide assistance to the Territory Manager. Update and follow up on delegated tasks to ensure progress to deadlines.
- Monitor closely the CEs under your responsibility. Support CEs on potential complex technical situations (1st Technical Escalation point for the CE and Field Support).
- Provide recommendations to better assign CE’s to work orders (WO) according to Corporate/Customer Priorities and decide course of action as needed. Balance average timing for WO’s to increase productivity.
- Ensure availability of tools for CEs. Detect training needs and execute training schedules.
- Ensure that changes in processes and work instructions are communicated and in place. Effectively communicate with the Service Planner, Exception Coordinators and TMs to make the best decision on customer escalations.
- Monthly meetings with their CEs to show metrics results, actions. Daily follow ups with low performers.
- Weekly meetings with the Exception Coordinators (Command Center) to receive feedback of CEs and provide recommendations to coordinate the team.
- Preventive Maintenance, managing, coordination and scheduling special tasks and rollouts.
- Assist with administrative tasks such as Travel & Entertainment, Billing & payments issues, company vans, and other daily duties.
- Provide extra capacity to run service calls as instructed by the Territory Manager
Key Qualifications:
- High school diploma or GED (though a Bachelor’s degree and CompTIA, N+ certifications are preferred)
- Must be a local candidate (this position is not eligible for paid relocation)
- Must be authorized to work in the U.S.
- Must have a valid driver's license and driving record that satisfies NCR fleet requirements
- Ability to perform essential functions of the job with or without a reasonable accommodation for a disability or based on religion
- Essential functions of this position include prolonged travel with driving up to approximately 8 hours per day, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time
Salary Range:
$64,800.00 - $97,200.00
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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