Job description

POSITION SUMMARY
Carlisle Construction Materials (CCM) is searching for a Field Service Representative (FSR) to join our Commercial Roofing team in the Minnesota area. This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM’s Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

ESSENTIAL RESPONSIBILITIES

• Understand and adhere to CCM and project specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
• Conduct warranty claim and or product investigations when required.
• Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Additional responsibilities as assigned.

CORE COMPETENCIES

• Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
• Professional and positive working attitude with strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.

Technical Skills

• Commercial roofing or general construction experience is preferred, but not required. CCM’s onboarding process is extensive, including training on all products and procedures.
• Ability to understand general construction related terms, documents, tools, products, and installation practices.
• Observation and attention to detail, while also being able to see the big picture.
• Comfortable working with technology (MS Office products and specific CCM software/hardware systems.)

Physical Requirements

• Must be comfortable with heights and climbing/setting up ladders.
• Physically able to bend, kneel, climb, lift etc.
• Must possess a current valid driver’s license.
• Work in weather conditions throughout the year (heat, cold, wet conditions).
• Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
• Overnight travel will be required based on demand of the territory.

EDUCATION & EXPEIRIENCE

Preferred Qualifications

• Associate or Bachelor’s Degree
• Previous roofing or construction experience preferred (this can include summer work between semesters, etc.)

This role's benefits include:

• Time off – Hard work should be rewarded. You will receive paid vacation and a generous number of paid holidays.
• Healthcare – We offer multiple options. Choose the one that fits your lifestyle. CCM picks up a generous amount of the cost.
• Retirement – Save for your retirement with a traditional or Roth 401k. We will match a portion of your contribution starting on your first day of work.
• Training – We believe in being lifetime learners, so we offer dozens of training programs in the classroom as well as online.
• Tuition Reimbursement – Ready to get the degree? We will pick up 90% of your tuition cost.
• Idea Teams – You can be part of helping us solve some of our toughest challenges or developing the next breakthrough innovation.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Construction: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: On the road

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