Job description
Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
The Field Service Engineer for Agilent, will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how we build customer success.
An Agilent Field Service Engineer supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customer’s laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in the research, development, and manufacturing for several key areas including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, and Immunotherapy, as well as Next Generation Sequencing, and Pre-Natal Disease Detection. The Biomolecular Service Organization is an evolving and fast-growing part of Agilent’s Customer Service Organization supporting these growing and exciting markets.
Responsible for the on-site installation, maintenance, and repair of one or more products related to Cellular Analysis, Microarray Solutions, Automated Electrophoresis, Research Flow Cytometry, PCR/Real-Time PCR, Microplate Instrumentation, and Automated Liquid Handling.
This position will cover a geography in the Central District.
Responsibilities include:
Travel to and from customer locations to perform service. Travel may be local or require routine air travel.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
Maintain performance in a professional manner and in line with assigned metrics, processes, and procedures.
Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed.
Qualifications
Bachelor or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
4 + years of experience in a similar position or experience as an end user
Experience with troubleshooting and problem solving
Experience with the Agilent solutions is desired but not essential
Verbal and written communication is clear, respectful and timely
Must have a valid driver's license
Valid passport preferred
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Agilent employees in this customer-facing role in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19 and comply with any additional applicable customer health and safety requirements (e.g., COVID-19 boosters, testing, etc.), unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law. Other Agilent employees may be required to be vaccinated against COVID-19 in accordance with applicable law.
Pay Range
$80,800.00-$126,250.00The salary range for this position may differ based on your actual work location.
Eligible for Company Car
YesBenefits in Brief
Option to Work Remote
YesTravel Required
75% of the TimeSchedule
Schedule:Full timeShift
DayDuration
No End DateJob Function
Services & Supportjjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.