When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You’ll manage a diverse team of 20+ Field Technicians responsible for installing, repairing, and maintaining outside plant copper and fiber services for our customers. Safety, quality issues, workforce performance, feedback and training, and labor relations will all be on your radar. And you’ll be pushing your team and yourself to find ways to improve business results every day.

• Leading, motivating, developing and mentoring your Field Technicians.
• Developing action plans to mitigate service issues.
• Proactively collaborating with labor/union.
• Removing barriers and solving problems to help your team be productive.

Where you’ll be working…

In this worksite-based role, you'll work onsite at a defined location(s).

What we’re looking for...

You’re organized, motivated, and detail oriented, and known for your sound judgment. Solving problems creatively and constantly looking for ways to improve processes are some of your strengths. You’re comfortable holding people accountable for their performance and their adherence to policy, and you’re able to inspire and engage diverse groups to do their best work.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Availability to work extended hours when necessary, including weekends and after hours and on call as required for the needs of the business.
• Valid driver’s license.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree.
• Four or more years of knowledge of installation and maintenance on copper or fiber technology.
• Supervisory experience in a field operations environment.
• Experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
• Experience in communication systems and tools.
• Experience in MS Word, Excel & Outlook.
• Experience in providing training, feedback and motivation to employees.
• Strong organizational, time-priority management and results oriented leadership skills.
• Knowledge of employment/labor laws.
• Union employee management experience.
• Customer service experience.
• Ability to interpret labor contracts/collective bargaining agreements.
• Experience in outside plant construction, electronics and placing/splicing copper/fiber.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a New York work location, the compensation range for this position is between $92,000 and $171,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.