Job description
The Homelessness Prevention Administration (HPA) works to keep New Yorkers in their homes. HPA works with the Department of Homeless Services (DHS), the NYC Housing Authority (NYCHA) and many other organizations and City agencies to assist families and individuals in need in obtaining and maintaining stable, affordable housing.
ORL organizational area is an integral part of the mayor’s initiative in preventing and addressing homelessness and housing stability in the City of New York; the Human Resources Administration is pooling it resources to lead in the City’s effort. Outreach, Rehousing and Landlord Management, is a Homelessness Prevention Administration (HPA) program whose program areas are comprised of Early Intervention Outreach Services (EIOS), comprised of the Early Intervention Outreach Team (EIOT) & Neighborhood Homelessness Prevention Outreach (NHPO), Rapid Rehousing Operations (RRH), and the Landlord Management Unit / Electronic Fund Transfer (LMU/EFT).
The mission of this pilot in support of the Mayoral goal of reducing and limiting homelessness in NYC, is to significantly increase HRA staff presence in housing court to ensure eligible clients get quick access to financial assistance that will allow them to stay in their homes and legal referrals to protect the housing rights of clients. The goal of this program is to facilitate, coordinate and expedite the completion of Access HRA application submission, referrals for emergency need grant requests, legal pre-screen referral and creating clear expectations for next steps within the process. ACCESS HRA is the Agency’s web and mobile platforms that are revolutionizing the way New Yorkers can receive and manage their benefits. HRA will provide direct assistance with applying for Cash Assistance including but not limited to, emergency rental assistance utilizing ACCESS HRA via PC Bank located on site at the housing court.
Under the executive direction of the Deputy Commissioner, with wide latitude for the exercise of independent decision and action, the Assistant Deputy Commissioner plans, develops and implements initiatives focusing on socio-economic issues such as homelessness and housing stability. The Assistant Deputy Commissioner also sets and instills a high standard of customer service and commitment to homelessness prevention throughout the unit staff.
HPA/ ORL is recruiting for six (6) Job Opportunity Specialists to function as PC Bank Facilitators, who will:
Help Clients:
ORL organizational area is an integral part of the mayor’s initiative in preventing and addressing homelessness and housing stability in the City of New York; the Human Resources Administration is pooling it resources to lead in the City’s effort. Outreach, Rehousing and Landlord Management, is a Homelessness Prevention Administration (HPA) program whose program areas are comprised of Early Intervention Outreach Services (EIOS), comprised of the Early Intervention Outreach Team (EIOT) & Neighborhood Homelessness Prevention Outreach (NHPO), Rapid Rehousing Operations (RRH), and the Landlord Management Unit / Electronic Fund Transfer (LMU/EFT).
The mission of this pilot in support of the Mayoral goal of reducing and limiting homelessness in NYC, is to significantly increase HRA staff presence in housing court to ensure eligible clients get quick access to financial assistance that will allow them to stay in their homes and legal referrals to protect the housing rights of clients. The goal of this program is to facilitate, coordinate and expedite the completion of Access HRA application submission, referrals for emergency need grant requests, legal pre-screen referral and creating clear expectations for next steps within the process. ACCESS HRA is the Agency’s web and mobile platforms that are revolutionizing the way New Yorkers can receive and manage their benefits. HRA will provide direct assistance with applying for Cash Assistance including but not limited to, emergency rental assistance utilizing ACCESS HRA via PC Bank located on site at the housing court.
Under the executive direction of the Deputy Commissioner, with wide latitude for the exercise of independent decision and action, the Assistant Deputy Commissioner plans, develops and implements initiatives focusing on socio-economic issues such as homelessness and housing stability. The Assistant Deputy Commissioner also sets and instills a high standard of customer service and commitment to homelessness prevention throughout the unit staff.
HPA/ ORL is recruiting for six (6) Job Opportunity Specialists to function as PC Bank Facilitators, who will:
- Complete legal pre-screen and refer client to on site legal services when determined necessary and eligible.
- Interview applicants and assess eligibility for immediate needs grants (food and non-food); for employability and eligibility for public assistance, SNAP and Medicaid; Manage all aspects of the case, including establishing on-going eligibility in POS, WMS/NYCWAY and other internal HRA systems.
- Interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to the Housing Court. Develop anti-eviction/housing plans of intervention for referred participants in POS, WMS/NYCWAY and other internal HRA systems as necessary.
- Describe the various services provided by the Agency, as well as the rules and regulations governing the acceptance for the continuance of public assistance and other services; elicits answers and questions in general.
- Verify information impacting participants’/clients’ eligibility status, including, but not limited to making computer generated clearances in POS, WMS/NYCWAY and other internal HRA systems.
- Forward eligibility determination and budget calculations to supervisor for approval in POS, WMS/NYCWAY and other internal HRA systems.
Help Clients:
- Create ACCESS HRA Accounts
- Apply for SNAP or Cash Assistance
- Submit requests for assistance with an emergency or immediate need related to arrears
- Make changes to their case, such as updating income or household size
- Uploading, Scanning and or indexing documents HRA requires for their application
- Conduct initial eligibility interview for clients who are unable to navigate Access HRA independently
- Download ACCESS HRA mobile application to:
- Check the status of their case or application.
- Update their contact information, such as email or mailing address.
- Check the status of their case or application.
- Receive important reminders and updates, among other features.
- Complete legal pre-screen and refer client to on-site legal services when determined necessary and eligible.
- Interview applicants and assess eligibility for immediate needs grants (food and non-food); for employability and eligibility for public assistance, SNAP and Medicaid.
- Manage all aspects of the case, including establishing on-going eligibility in POS, WMS/NYCWAY and other internal HRA systems.
- Interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to the Housing Court.
- Develop anti-eviction/housing plans of intervention for referred participants in POS, WMS/NYCWAY and other internal HRA systems as necessary.
- Describe the various services provided by the Agency, as well as the rules and regulations governing the acceptance for the continuance of public assistance and other services.
- Elicits answers and questions in general.
- Verify information impacting participants’/clients’ eligibility status, including, but not limited to making computer generated clearances in POS, WMS/NYCWAY and other internal HRA systems.
- Forward eligibility determination and budget calculations to supervisor for approval in POS, WMS/NYCWAY and other internal HRA systems.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college; or
2. A four-year high school diploma or its educational equivalent and two years of full-time satisfactory experience in social/human services, call centers, customer service, or a related setting performing either:
a. Interviewing, determining eligibility for and/or providing client benefits and services; or
b. Interviewing, determining eligibility for and/or providing employment planning and counseling services involving job development, skills assessment, and employment placement or other economic opportunity programming.
3. College credit from an accredited college may be substituted for this experience on the basis of 30 semester credits for 6 months of work experience.
2. A four-year high school diploma or its educational equivalent and two years of full-time satisfactory experience in social/human services, call centers, customer service, or a related setting performing either:
a. Interviewing, determining eligibility for and/or providing client benefits and services; or
b. Interviewing, determining eligibility for and/or providing employment planning and counseling services involving job development, skills assessment, and employment placement or other economic opportunity programming.
3. College credit from an accredited college may be substituted for this experience on the basis of 30 semester credits for 6 months of work experience.
Additional Information
**LOAN FORGIVENESS
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the programs other requirements.
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service.
In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees' Retirement System);
401(k) and ROTH Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the programs other requirements.
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service.
In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees' Retirement System);
401(k) and ROTH Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave
To Apply
IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.
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55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.
Hours/Shift
Monday – Friday 9:00am to 5:00pm
Work Schedule is 9 – 5 based on the court’s current operating schedule and security protocols (8:45-9:15 flex start period may be possible on an individual staff basis as needed).
Work Schedule is 9 – 5 based on the court’s current operating schedule and security protocols (8:45-9:15 flex start period may be possible on an individual staff basis as needed).
Work Location
VARIOUS:
Queens Housing Civil Court – 89-17 Sutphin Blvd, NY, NY 11435
Bronx Housing Civil Court – 1118 Grand Concourse, Bronx, NY 10456
Richmond Housing Civil Court – 927 Castleton Avenue, Staten Island, NY 10310
NYC Housing Civil Court – 111 Centre Street, New York, NY 10013
HPA/ORL – 109 E 16th Street, New York, NY 10003
Queens Housing Civil Court – 89-17 Sutphin Blvd, NY, NY 11435
Bronx Housing Civil Court – 1118 Grand Concourse, Bronx, NY 10456
Richmond Housing Civil Court – 927 Castleton Avenue, Staten Island, NY 10310
NYC Housing Civil Court – 111 Centre Street, New York, NY 10013
HPA/ORL – 109 E 16th Street, New York, NY 10003
Residency Requirement
New York City Residency is not required for this position
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