EyeMed - Manager - Provider Relations (Provider Analytics and Reporting)

Requisition ID: 792548
Position:Full-Time
Total Rewards: Benefits/Incentive Information

There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same. And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear. In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands. Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.

If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.

GENERAL FUNCTION

The Manager – Provider Analytics and Reporting is responsible for ensuring that end-to-end processes and procedures are properly configured and optimized to deliver quality provider data and analytical solutions. The Manager partners cross-functionally to define and satisfy a range of data-centric needs and prioritize and resolve escalated issues. This role requires deep understanding of related business processes and proficient technical knowledge of provider data structure and flow across enterprise systems. The Manager will serve as a trusted delegate and team lead, assisting the Senior Manager with quality assurance, project management, employee development, and individual task and project ownership.

MAJOR DUTIES AND RESPONSIBILITIES

• Lead knowledge management initiatives by understanding, documenting, and maintaining data definitions, reporting requirements, performance standards and regulations that impact the team’s scope and deliverables
• Support quality assurance and performance management initiatives for department operations, including internal KPI reporting and external SLA/PG reporting
• Support provider data integrity and governance initiatives via analytics projects, process design/redesign and collaboration with adjacent functional areas
• Identify, evaluate and execute opportunities for new tasks, projects and capabilities, as well as continuous improvement of existing tasks, projects and capabilities
• Navigate and analyze a high volume and variety of data to identify root causes of issues, size and characterize impacts, and recommend options for resolution
• Serve as primary contact and triage for escalated issues, delegating and managing tasks and/or providing critical thinking and assuming ownership of task resolution as required

• Assist with leadership of team operations, employee training and development
• Provide backup support for routine and priority tasks and projects
• Perform specialized analytics and/or reporting tasks
• Serve as a cross-functional subject matter representative for provider data and processes

BASIC QUALIFICATIONS

• Bachelor’s Degree in an analytical/technical field, or equivalent work experience
• 5+ years of progressive experience focused on data analytics, reporting and visualization in a business or managed care setting
• Experience with cleansing, integrating and analyzing large and complex data sets
• High proficiency in SQL and Microsoft Excel
• Programming experience in R, Python or SAS
• Strong balance of business, analytics and technology acumen
• Strong communication, critical thinking, teamwork and project management skills
• High level of accountability, motivation, learning agility and attention to detail
• Ability to work independently and efficiently in a fast-paced, dynamic environment

PREFERRED QUALIFICATIONS

• Master’s Degree in an analytical/technical field
• Experience with Business Objects querying/reporting
• Experience with Qlik development and design
• Strong working knowledge of R, RStudio and common packages
• Working knowledge of descriptive and inferential statistics
• Working knowledge of continuous improvement concepts
• Experience with process automation
• Experience with Facets in a managed care setting
• Experience with Medicare and/or Medicaid programs and reporting
• Experience with health provider and network data elements

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). EssilorLuxottica is an Equal Opportunity Employer and provides opportunities for all qualified applicants without regard to race, color, gender, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status. Native Americans receive preference in accordance with Tribal Law.