Title: Extra Help Customer Service
Division Name: Finance and Planning
Department: Superintendence
Campus Location: Normal, IL

Job Summary

To provide exceptional customer service to the campus community. Major responsibilities include servicing the internal and external customers by processing departmental work orders, processing building/office key requests, issuing/accepting returns of building/office keys, and acting as a general receptionist by answering telephones and greeting walk-in traffic.

Salary Rate / Pay Rate

$15.00/hour

Required Qualifications

1. High school graduation or equivalent
2. One (1) year or a good working knowledge of responsible experience in customer services, public relations, or other related experience requiring public contact.

Preferred Qualifications

1. Broad knowledge of office practices and procedures
2. Knowledge of computers
3. Excellent written and oral communication skills
4. Ability to work independently and exercise independent judgment
5. Ability to deal with the public and clients in a friendly, positive manner
6. Initiative and ability to solve problems and identify alternative solutions.
7. Ability to promote team building through effective and timely communication.
8. Knowledge and understanding of University and departmental policies and procedures.
9. Ability to attend meetings during various times of day or night.
10. Must be able to speak and hear clearly over the radio and telephone.
11. Must be able to multitask and work under stressful conditions.
12. Valid Illinois driver’s license

Work Hours

Hours worked between 7:30 a.m. – 5:00 p.m., not to exceed 28 per week.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.

Proposed Starting Date

Available immediately

Required Applicant Documents

Resume
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior

Special Instructions for Applicants

Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University’s supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Contact Information for Applicants

Colette Homan
Human Resources
309-438-8848
cshoman@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.