Job description

Full Time Administrative Assistant [REMOTE]

Professional sign language interpreting agency serving the greater NYC Metropolitan region an organized and highly motivated Administrative Assistant to join our expanding team.

The right applicant will be efficient with managing multiple priorities and excellent with keeping things on deadline. We are looking for a problem solver who is resourceful, communicative, and able to leverage the managers' time by completing tasks independently with strong attention to detail.

This is a remote position with set daytime hours:
Monday - Friday from 9:00am - 5:30pm ET

This position will begin as part time (10am - 2pm ET) and is intended to transition to full time once training is completed (within 4 weeks or less). We are seeking candidates who have interest and availability to become full-time employees within a month.

Primary Responsibilities:

• Handling a broad range of administrative office duties that include paperwork, filing, scheduling meetings, and day to day operational activities.
• Reading, researching, and routing correspondence as appropriate; reviewing emails, letters, and documents.
• Sending emails on behalf of the Management and Interpreter Coordinator Teams as needed
• Collecting, organizing, and analyzing information upon request.
• Following up reliably and completing communications.
• Leading new customers through the onboarding process.
• Forming strong relationships with ongoing customers and consumers, and understanding their specific needs
• Maintaining a current database of customer accounts with updated documents.
• Establishing customer confidence and protecting company operations by keeping information confidential.
• Maintaining a current database of customer accounts with updated documents.
• Establishing customer confidence and protecting company operations by keeping information confidential.
• Offering customer support and resources as needed.
• Responding to phone calls and emails quickly and efficiently.
• Developing strong working relationships with contract providers
• Outreach to the communities we serve
• Keeping contractor personnel files up to date
• Helping to keep agency registrations, accounts, and certifications up to date
• Become familiar with SignNexus Policies and Procedures and implement them in daily tasks
• Various duties and projects in support of the Management and Interpreter Coordinator teams

SignNexus Administrative Assistant will help ensure staff working in various departments are supported, clients and contractors are set up for success, and agency files are always up-to-date. This is a key position on a small but busy team!

The right candidate will be extremely organized, as they will be required to follow specific workflow processes (such as spreadsheets and step-by-step instructions) that require meticulous attention to detail. Attention to detail is a MUST in this role. We are seeking a self-starter who looks to answer their own questions and proactively finds solutions.

Our company is highly focused on delivering an extraordinary Customer Service experience! Preferred applicants will have a background working in a customer-facing position, and will demonstrate a true passion for engaging with customers and staff in a friendly, positive way. https://www.signnexus.com/jobs

Minimum Qualifications:

• Bachelor's Degree [or] High school degree / GED + 3 - 5 years of relevant work history
• At least 3 years professional administrative experience with references
• Strong technical capabilities, with the willingness and ability to quickly learn new software or online systems
• Proficiency with Google Drive software suite, especially Sheets and Docs
• Working knowledge of Zoom, WebEx, Microsoft Teams, and other popular video conferencing platforms
• Ability to operate independently with minimal supervision
• Great time management and self-motivation
• Ability to develop consistent and reliable processes
• Exceptionally strong multi-tasking and prioritizing abilities
• Excellent interpersonal communication skills
• Appreciates a challenge

Preferred:

• Basic understanding of the Americans with Disabilities Act
• Familiarity with Deaf communication modalities and the use of technology / assistive equipment to facilitate communication access
• Background working within the Deaf community, either professionally or as a community ally
• Previous experience as an interpreter, with an interpreting agency, or working in disability access

Experience working within scheduling systems and customer relationship management software is a definite plus. A curiosity to dive in and learn new things is required!

Chosen applicant will be provided extensive remote one-to-one training via Zoom. Once the employee can work autonomously, they may begin ramping up their schedule to full time hours.

Pay rate begins at $18 per hour. This can be negotiable, dependent on applicants’ previous experience; specifically years of professional experience with office administration and clerical support.

SignNexus offers a competitive benefits package that includes Paid Time Off, Healthcare Reimbursement Account for eligible employees, and a Savings Incentive Match Plan for Employees (SIMPLE IRA) contribution option. We also provide professional development opportunities and wellness workshops for employees.

If you are interested in applying to be our Administrative Assistant, please use the LINK BELOW to submit you application:
1. A resume
2. A cover letter that explains your experience and what about this position most appeals to you

APPLY HERE: https://forms.monday.com/forms/0e13b5223ed2c71bb10f6b804c9fc346?r=use1

or visit: signnexus dot com slash jobs

https://www.signnexus.com/jobs

SignNexus is a certified Minority and Woman Owned Business and an Equal Opportunity Employer that supports our team to thrive in both their personal and professional lives.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote

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