Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we're all in for helping you be your best.

Description:

The Experience Advisor helps instill a culture of patient and family centered care by proactively enhancing the patient experience at the unit/departmental level. They serve as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans, goals and objectives in collaboration with leaders. They cultivate effective relationships with stakeholders at all levels, using a hands-on consultative approach that balances the organization‘s patient experience goals with the department/unit‘s operational realities, limitations, and workflows. They are internal consultants who identify gaps in performance, produce enhanced data reports, and deploy improvement initiatives needed to meet the patient experience goals within their assigned departments/units. This position requires a dynamic, collaborative individual with excellent interpersonal skills to creatively solve problems, guide, and influence the culture and mindset related to patient experience.

Estimated salary range for this position is $42905 - $55776 / year depending on experience.

Qualifications:

Degrees: Bachelors Additional Qualifications: Bachelor of Science (BS) acceptable as well. Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision. Professional demeanor, goal and detail oriented, organized, and compassionate with excellent customer focus. Strong group facilitation skills and a demonstrated ability to unite individuals around a common goal. Exceptional interpersonal and communication skills (verbal and written). Must be flexible with schedule and travel based on the business needs. Fully proficient in computer applications used in day-to-day functions. Preferred: Patient/Guest relations or Hospitality background. Bilingual English/Spanish preferred. Minimum Required Experience:
EOE, including disability/vets