POSITION SUMMARY

This senior management position is responsible for overseeing the day-to-day operations of the Community. The Executive Director coordinates, plans, implements, monitors, directs, and evaluates all aspects of operations, including the supervision, support, and coaching of associates. Essential functions include meeting financial expectations, maintaining high customer satisfaction, and ensuring a quality customer-oriented workforce. Lead by example interacting with residents and staff. Walk the building and be involved in care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following “Essential Duties and Responsibilities” are essential to successful performance in this position

Essential Functions

• Supervise Community staff, provide training set and adjust rates of pay and hours of work, provide informal and formal performance feedback, recognize both: appropriate and inappropriate behaviors/performances through rewards and discipline, and apportion work among subordinates.
• Perform conflict interventions and resolutions for residents, families, staff, and third parties.
• Comply with all aspects of operations, including personnel practices, in accordance with policies and federal, state, and local regulations.
• Strategize regarding labor, occupancy mix, expenses, and quality of services; review and redirect activity, if necessary.
• Hire, orient, supervise, evaluate, review, and discipline subordinate staff, as required. Interview and test job applicants.
• Oversee development and implementation of all strategies and tactics at the Community level consistent with company objectives
• Identify and monitor customer markets regularly and analyze competition.
• Develop operational budgets and capital requirements, including forecasting.
• Develop and implement new business strategies and/or initiatives.
• Promptly respond to all inquiries from subordinate, and/or corporate staff, families, and residents.
• Positively impact workers' compensation and unemployment losses.
• Represent Community, area, company, and self in a positive professional manner.
• Organize tasks and procure resources to perform assigned tasks.
• Implement and support the management performance system.
• Improve skills, with special emphasis on industry techniques, to improve the operation of the Community.
• Plan and/or oversee presentations for meetings.
• Evaluate and make recommendations for all aspects of building construction and preventative maintenance.
• Maintain state specific residents' Bill of Rights.
• Oversee resident assessment process to ensure that adequate staffing is provided to meet resident needs, company standards, state requirements, and fall within budgetary guidelines.
• Provide performance evaluations and wage reviews.
• Ensure that annual evaluation processes are in place and providing direction to all associates in Community.
• Contribute to the industry by participating in state or national associations.
• Oversee and participate in training and education of residential staff and an ongoing basis, including classroom in services and situation specific training.
• Motivate employees through staff appreciation, recognition, and incentive programs; consistently promote positive associate relations and resolves grievances in a proactive manner.
• Maintain and facilitate open lines of communication between corporate, regional, and local offices.
• Oversee and ensure the recruitment and retention of qualified staff throughout the Community, as evidenced by good morale, enthusiasm, team spirit, and dedication to the residence staff.
• Monitor and approve expenses on a regular basis and prepare monthly variance reports.
• Maintain outreach and education with the local community to ensure positive relationships with community resources.
• Participate in New Hire Orientation program and other regular associate meetings or functions.
• Work to resolve or properly refer to regional manager any issues identified by residents and/or their family members.
• Conduct tours.
• Ensure campus buildings and grounds are maintained in good repair, clean, free of trash and litter.
• Perform routine safety inspections on a regular basis.
• Ensure monthly fire drills are conducted in Community.
  

Added Responsibilities

• Respond appropriately to changes in the work setting.
• Perform other related assignments as required.
• May accept money for store purchase, meal tickets, etc.
• Be familiar with Skilled Management Policies & Procedures Manual and Skilled Management Associate Handbook.
  

SUPERVISORY RESPONSIBILITIES The incumbent in this position has no supervisory