Job description
MaidCentral is a cloud-based field service solution for the residential cleaning industry. The solution caters to cleaning businesses looking to scale their operations and increase profitability. MaidCentral is an all-in-one solution designed to help small businesses achieve greater success: integrating all the various tools they need to run their business into one Enterprise Resource Planning tool. Scheduling, Dispatch, Payroll, Marketing, Sales, Process Management, Efficiency and Productivity Tools, Quality Management, Reporting, and much more.
MaidCentral is an advanced software tool that cleaning business owners invest in to solve the challenges they face to grow and create success. We are a fast-growing company with a culture of excellence and achievement. We have 30+ years of sustained success in the home cleaning industry and are experts in our field.
We are experiencing rapid growth and want to build a best-in-class team. If you have similar goals and want to solve big problems, be an integral part of a team, and be part of a fast-growing and fast-moving software company in the SAAS vertical, we would love to meet you.
Projects for you might include:
MaidCentral is an advanced software tool that cleaning business owners invest in to solve the challenges they face to grow and create success. We are a fast-growing company with a culture of excellence and achievement. We have 30+ years of sustained success in the home cleaning industry and are experts in our field.
We are experiencing rapid growth and want to build a best-in-class team. If you have similar goals and want to solve big problems, be an integral part of a team, and be part of a fast-growing and fast-moving software company in the SAAS vertical, we would love to meet you.
Projects for you might include:
- Working closely with the customer success team during implementation to ensure that all aspects of the customer journey run smoothly and on schedule
- Social Media & Community Management
- Scheduling internal meetings
- Organize meeting agenda
- Take and distribute meeting minutes
- Podcast production
- Book podcast show guests
- Promote brand on multiple channels
- Uploading content
- Partner outreach
- Case Studies
- Review Requests
- Fill in level 1 support
- Chat & Phone Support
- Duties as assigned.
Qualities
Someone that can: Roll with the punches/changes in a constantly evolving organization and space
Both lead a high performing team and roll up their sleeves to get absolutely anything done
Both lead a high performing team and roll up their sleeves to get absolutely anything done
- High degree of Integrity
- Inquisitive with the ability to anticipate issues
- Ability to think strategically
- High level of productivity and prone to action
- Empathetic
- Outstanding Communication and Excellent Interpersonal Skills
- Analytical Thinker with the ability to solve complex problems
- Process Oriented with a keen eye toward process improvement
- Enthusiastic with a passion for success
- You’re familiar with Hubspot.
- Experience with Excel and data analysis/reporting will be super helpful.
- You’ve worked in a customer success environment before.
- 3+ years of experience in a similar role or Other relevant work/educational experience
- A proven track record in your ability to get things done.
- A serious growth mindset. Personal development is built into your day, week, and year.
- You can hold your own. You make decisions decisively and are able to take direct feedback.
- Hands-on experience with tools like G-Suite, Excel (or Sheets), Asana, HubSpot, Basecamp or other project management tools, Zoom, etc.
- Excellent organizational and time management skills.
Benefits
- Company matching 401k plan.
- Performance-based compensation and incentive programs.
- Benefits plan including PTO and medical.
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