Job description
Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.
The Group and Event Coordinator assists Sales Managers, Catering Managers and/or Conference Managers in providing world-class contracting, preparation, coordination and servicing of group and social business. Coordinates proposals, contracts and CCS documentation to communicate contractual information, event details and changes in conference programs to appropriate hotel operating departments and partnering teams.
Essential Functions and Responsibilities
- Ability to juggle multiple tasks & projects with superb accuracy in a fast paced environment
- Strong administrative skills and attention to detail
- Exceptional customer service skills, over the phone and in person, with customers and internal departments
- Ability to manage different personalities, work styles and needs
- Write (or review) and distribute emails, correspondence memos, letters and customer specific communications as requested
- Assist in the preparation of regularly scheduled reports
- Assist with return phone calls. Qualify leads with additional details. Help clients with details on upcoming groups
- Coordinate reservations and amenities for Managers. Ensure room is ready and amenity delivered prior to arrival
- Assist with special project tasks, including mailings, sales blitz lists and other sales related activities
- Prepare contracts for Sales and Catering Managers; merge, alter and distribute for a tentative booking
- Assemble proposals and regret correspondence for Sales and Catering Managers
- Create Post Convention Reports, merge corresponding thank you letters
- Conduct Site Visit Tours as needed for Sales and Catering clients
- Send first contact template response to Catering inquiries with basic hotel information
- Assist in managing execution of small one-day meetings or rooms only programs
- Work directly with Operations/Restaurant to help coordinate the handling of functions
- Communicate with Catering and Conference events to inform cut off dates, review pickup reports for straight-line availability
- Assist with event execution including walking meeting rooms to ensure set is accurate, greeting meeting planners in meeting rooms on event days, and communicating requests to appropriate department for execution
- Other duties as assigned
Qualifications
- Knowledge of the hospitality industry and exposure to sales
- Strong knowledge of Delphi, MeetingBroker and other key sales systems & technology
- Excellent communication, organization, written and guest relations skills
- Must be computer savvy and proficient in Microsoft Excel and Outlook
- Ability to write, speak and interact clearly and professionally
- Extremely organized. Strong multi-tasking and time-management skills.
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