Job description

If you are a helpful, considerate and have work experience in the hotel industry, we’d like to meet you.

However, even if you don't have hotel experience but would be interested in a job that allows you to work in a comfortable, relaxed environment and meet people from different places, we think you'd like this job, and would like to meet you.

The Hampton Inn Madison East is an award winning property that has a spot open on our Front Desk team. We are looking for someone who is comfortable talking with people and perhaps telling them about local restaurants and other great things that our city has to offer.

Our Front Desk Agents register guests upon arrival, assist with reservations, and provide information about rooms, rates and hotel amenities like our complimentary hot breakfast.

Work/life balance is important to us.

"Family Matters" is one of our Company's Core Values.

We have part time or fulltime and can create something that conveniently works with your life.

Benefits

• Sign-on Bonus
• Hotel Room Discounts for you, your family, and friends
• Flexible Hours
• Earned Paid Time Off
• Insurance Available
• 401k match
• FREE Employee Assistance Programs

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guest concerns in a timely and professional manner
• Coordinate with our housekeeping staff to ensure all rooms are clean to accommodate guests’ needs

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role is helpful
• Experience with OnQ a plus
• Customer service orientated
• Excellent communication and organizational skills

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Work Location: One location

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