Job description

Position Overview: The Entry Level Family Shelter Engagement Associate will provide program support and assist with security at the low-threshold singles Non-Congregate Shelter. They will assist the Site Supervisor in maintaining a positive, professional, and safe environment in the site, protecting against external and internal disruptions. Our Guest Engagement Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for shelter guests including coordinating check-in, conducting property checks, providing conflict resolution, and driving passenger shuttles to the shelter from community pick-up sites. They will coordinate and assist volunteers providing meals and other supportive services, and assist with meal setup/cleanup and light cleaning. Additional areas of responsibility include but are not limited to coordinating and performing daily data entry regarding meals, supportive services, and donations; communicating policies and procedures to external constituents (e.g. current or potential providers of meals and/or supportive services); coordinating meetings and referring donations to partner agencies; setting up for and cleaning up after meals; receiving and organizing donations. City Net’s programs follow Housing First and Harm Reduction service models.

Main Work Location: Reports daily to the Baldwin Park shelter.

Work Environment and Expected Hours: This position works five days per week, 8 hours each shift, for a total of 40 hours per workweek.
Swing Shift: 3:00 pm - 11:30 pm (Weekend availability required. Days to be determined in collaboration with the hiring supervisor)

Requirements

• Upbeat passion for ending homelessness and a desire to make a difference in the lives of our most vulnerable neighbors
• Self-motivated and dynamic with a high level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
• High levels of responsibility, dependability, and positive attitude
• Respectful and effective verbal and written communication skills
• Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
• Ability to perform crisis intervention and conflict de-escalation as needed
• Understanding of the importance of quality and timely data collection and reporting
• Understanding of or eagerness to learn about the nonprofit, volunteer, and social services sectors
• Ability to work well with people from diverse backgrounds with varying degrees of experience
• Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
• Strong interpersonal, planning, and organization skills
• Professional verbal and written communication skills
• Basic computer proficiency including word processing and database management
• Ability to pass background checks successfully upon hire and throughout employment
• Ability to work flexible hours including evenings and weekends
• Excellent professional boundaries
• Must be authorized to work in the United States for any employer

Nice To Have

• Security, overnight bridge housing/shelter coordination, customer service, food service, and/or volunteer coordination experience
• Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking strongly preferred
• Professional experience and homelessness services contacts in Los Angeles County
• Bilingual (English/Spanish)
• Experience in community service, community organizing, and coordinating volunteers
• Professional experience with Microsoft Suite

Organizational Overview: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

• Health insurance (City Net pays 100% of the employee premium for our baseline plan)
• Paid time off
• Retirement plan
• 401(k)
• 401(k) matching

• Dental insurance
• Vision insurance
• Life insurance (Employer paid group term life and voluntary life)
• Referral program
• Parental leave
• Professional development assistance
• Employee assistance program
• Wellness Reimbursement Program
• Company Vehicles, iPhones, Laptops, and Tablets
• Career Pathing, Raises, Recognition & Rewards
• Early Earned Wage Access
• Credit Union Preferred Partnership

Visit https://citynet.org/careers for further details.

Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!

Job Type: Full-time

Pay: $21.74 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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