Job description

Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce.

We celebrate diversity and are committed to creating an inclusive environment for all employees and ensuring a workplace free from all forms of discrimination or harassment. We strongly encourage people of color, women, veterans, people who identify as LGBTQIA, and members of ethnic minorities to apply!

About The Opportunity

Berkshire Hathaway Energy has joined a coalition of leading executives and their companies who came together to upskill, hire and promote one million members of under-served communities over the next 10 years who do not have a four-year degree into family-sustaining jobs. Berkshire Hathaway Energy is currently searching for an Enterprise Technician II to fill a role in Las Vegas, NV or Reno, NV.

Responsibilities:

• Working under limited supervision and using instruction, provides technical expertise and guidance in supporting end-user hardware and software issues with desktops, laptops, servers, peripherals, telecommunications and the mainframe.
• Uses incident management database and service desk systems.
• Supports most end point devices of Berkshire Hathaway Energy network.
• Recommends systems modifications/ configurations to reduce user problems.
• Supports and administers audio, video and web conferencing.
• Provides IT-related employee communications to the company or affiliates.
• Participates in user testing, implementing, document creation and communication for information technology department and the end-user.
• Under limited supervision creates and presents various reports to management as requested.
• Performs any additional responsibilities as requested or assigned.
• Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.
• Performs related duties as assigned

Qualifications:

• Minimum of two years equivalent work experience.
• Two years of end user support experience in a client/server, network, mainframe and applications environment.
• Demonstrated knowledge/skills:
• Working knowledge of current Microsoft offerings, workstation, server, network, mainframe and applications environment.
• Strong customer service skills. Demonstrated aptitude in problem solving. Good verbal and written communication skills. Good analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently. Analytical, interpersonal and communication.
• PCs, Tablets, Smartphones, peripherals, Microsoft 365 suite.

Job Type:

• Full-Time

Salary:

• $23.46 - $27.60/Hour

Location:

• Las Vegas, NV (Hybrid)
• This role is hybrid. The Technician will work both remotely and in Berkshire Hathaway Energy's offices.

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from under-serviced communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

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