You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work . SM

This position will be responsible for end-to-end business process activities in enrollment – creating, controlling and improving business processes. Leads process design and projects to improve activities. Diagnoses process improvement opportunities and develops solutions using principles of process excellence and related tools such as access databases. Also responsible for department reporting, maintenance of various enrollment tools, various complex enrollment tasks, analysis and audits. Plans, conducts training and provides leadership for Enrollment assignments and projects that have enrollment wide impact. Training will be conducted virtually from your home.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 5:00pm CST). It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Designs, implements and tests our enrollment systems by working directly with users and their programming needs.
• Daily technical support for the enrollment team as it relates to the various tools in enrollment.
• Investigates problems or inconsistencies, recommending options and a course of action.
• Maintains and updates the Knowledge central which contains all enrollment procedures.
• Coordinates training needed for enhancements and updates to our systems.
• Contributes to team effort by accomplishing various tasks assigned to the enrollment analyst team.
• Maintains the priority setting log to document priorities, establish hours for a project, creates ROIs for projects and documents accomplished projects.
• Makes sure all system projects are done timely to ensure efficiencies and cost savings are achieved.
• Responsible to maintain, create and improve various Enrollment Access Databases.
• Creates monthly scorecard for enrollment including team statistics and individual report cards for production, quality, turnaround, phone calls, etc.
• Completes RFPs, researches compliance items and creates needed work flow documents.
• Maintains professional and technical knowledge by attending educational workshops and reading and researching solutions to problems.
• Work on projects as assigned by leadership

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED and 3+ years of equivalent work experience in a technical role
• Experience navigating databases in Microsoft Access Database (Creating access databases, maintaining database, run reports, and update queries as needed)
• Proficiency in Microsoft Excel skills (formulas, pivot tables, edit/create spreadsheets), Microsoft Visio and Microsoft Word
• Ability to travel up to 10% of the time
• Ability to work an 8 hour shift between 7:00am – 5:00pm CST including the flexibility to work occasional overtime per business need

Preferred Qualifications:

• Associates Degree (or higher) with emphasis in computer science, applied math, statistics, management information systems
• Previous experience with VBA coding (visual basics)

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft skills:

• Ability to plan, organize and accomplish assignments in a timely and credible manner with minimal supervision and flexibility to meet changing priorities.
• Demonstrated ability to effectively communicate, written and orally, technical information to enrollment users each day and in training sessions that they lead.
• Evidence of sound analytical, problem-solving, and decision-making skills for resolving customer concerns, processing and workflow issues and improvements.
• Ability to deal with the legal environment to complete complex projects and assignments.
• Evidence of ability to provide leadership and creativity to proactively anticipate customer needs and develop and sell solutions to problems.
• Ability to thrive in a completely virtual team environment

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work. SM

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $21.68 - $38.56. The salary range for Connecticut / Nevada / New York City residents is $23.94 - $42.40. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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