Position: Enrollment Coordinator

The Enrollment Coordinator is a key member of a care team that is responsible for the administrative tasks associated with delivering transformative kidney care. Enrollment Coordinators are the first Monogram Health voice the patient hears as they call prospective patients to enroll them. The Enrollment Coordinator is responsible for reaching out to patients over the phone to educate them of existing benefits of their healthcare plan and essentially get them to enroll into our program. Once enrolled, the Enrollment Coordinator will schedule in-home care management visits, coordinate with physician practices to schedule office visits and exchange notes and ensure that the enrollment documentation is complete and compliant. The Enrollment Coordinator will perform data entry and communications tasks, ensuring that data is entered accurately and that the correct communications and materials are sent to patients on time.

The Enrollment Coordinator works closely with the nurses and social worker on their care team to provide an excellent experience for their patients. The Enrollment Coordinator will often field patient calls and assist the patient with their request, such as troubleshooting biometric devices, or route them to other members of the care team for clinical items.

Roles and Responsibilities

• Conduct outbound calls to prospective patients using scripts to tell them about Monogram Health services and ask them to opt into our programs, which are provided at no cost to them
• Conduct outbound calls to existing patients to gather any needed information and schedule in-home care management visits, telehealth meetings, physician office visits, dialysis center tours, group support sessions, and other appointments as needed
• Coordinate patient home visit scheduling based on location and availability
• Contact physician offices and other providers by phone, fax, and email in order to arrange patient appointments or coordinate the sharing of clinical information with them when appropriate and request they share information back with us, including facilitating the secure transmission of that information
• Print, package and mail patient letters, post cards, flyers, educational materials, and any other documentation or materials that must be sent by mail to our patients
• Field inbound calls with a positive attitude, building rapport and trust with patients
• Enter data as needed into Salesforce, as required
• Support Monogram Health as necessary with any tasks required to deliver excellent personalized kidney care and perform all other duties as assigned
• Call Patients, engage and build relationship & Schedule them for Follow-Up In-Home visit as well as encourage continued participation
• Making every effort to retain the patients in your assigned region
• Request Medical Records and Labs as needed for your assigned Clinicians in a timely manner
• Uphold the mission and values of Monogram Health in all aspects of your role and activities

Position Requirements

• Proven ability to learn and retain information in an exceptionally fast-paced environment
• Proven ability to balance multiple competing priorities while meeting or exceeding deadlines.
• Must possess an innate ability to overcome objections that Patients may present
• Must be dependable, with a strong dedicated work-ethic, attention to detail and accuracy
• Protect the health care privacy of patients by strictly following HIPAA regulations
• Extremely professional, poised, very polished and be self-sufficient
• Must be coachable and able to receive feedback, coaching and development
• Thrives in a very fast paced start up environment while embracing change with a “can do” attitude
• Multiple shifts available, with starting times as early as 8am and ending times up to 8pm
• High School Diploma or GED required
• Must be 18 years of age or older
• English language proficiency required, fluency in a second language is a significant plus
• Exceptional verbal, listening and written communication skills are required
• Experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant plus
• Advance computer skills including ability to use Microsoft Word and Outlook is required
• Knowledge of the medical industry, especially care management or home health, is beneficial
• High volume of outbound/inbound calls in a call center setting calling hot or cold leads with high close rate is considered a plus and deeply desired
• Positive attitude and a desire to help patients with chronic kidney disease live healthier lives
• Application Savvy, extremely comfortable with using a printer, copier, scanner, as well as Excel, Word, and Outlook. Experience with creating and managing reports or WFM is deeply desired
• Experience calling hot, warm, or cold leads a huge plus
• Ability to pass a background check and drug test

Benefits

• Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care
• Comprehensive medical, dental, vision and life insurance
• Flexible paid leave and vacation policy
• 401(k) plan with matching contributions

About Monogram Health

Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.