Job description
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
This position is responsible for Savista’s end user experience across all our end user technologies and our commitment to continually improve upon and deliver the best colleague experience possible. This role will closely align with our IT Service Delivery team as well as our outsourced partners Cognizant and Randstad.
Essential Duties & Responsibilities:
- Foster a culture of continuous improvement and a customer first attitude.
- Resolve issues for colleagues that have been escalated and provide guidance on how to improve based on the colleagues’ experience
- Provide an outlet for colleagues who have received poor service and provide feedback for improvements
- Be the ‘Voice of the Customer’ to bridge the gap between IT and the end user experience
- Setup touchpoints with business groups across the enterprise to gain feedback from their unique positions
- Provide a mechanism for colleague enablement as it relates to our existing tools and infrastructure
- Implement education and training programs to further enhance the end user experience
- Provide guidance, feedback, and testing on all end user technology projects to ensure those projects meet the Savista standard for colleague experience
- Other roles as assigned
Minimum Qualifications & Competencies:
- BA/BS in Computer Science, Information Systems, related field or equivalent work experience preferred
- Certification in ITIL or other ITSM discipline
- Minimum 2 years’ experience in IT Support or other end-user technology related fields
- Minimum 2 years’ experience in a customer support role
- Possesses excellent organization and follow-up skills with strong attention to detail.
- Proven knowledge and experience in End User Technology
- Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
- Solid knowledge of all MS Office Products.
- An understanding and appreciation of the challenges of working distributed with a respect and understanding of the diversity of our people and cultures.
Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $52,010.00 to $81,730.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.
SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.
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