We offer the following benefits to support you and your family:

• Care@Work program supporting any child care, pet care, or adult dependent needs
• Employee Assistance Program (EAP) for you and your family
• Health/Dental/Vision Insurance
• Flexible spending accounts
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
• Adoption Assistance
• Paid Time Off (PTO)
• Tuition Assistance for career growth and development
• Matching Retirement Programs
• Wellness Program

• Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate
• Coordinates alternate transportation when a transport team is unable to provide service.
• Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot. Coordinates landing zone with law enforcement as requested.
• Communicates with requesting agency and receiving hospital, providing updates as applicable.
• Provides flight following throughout the mission, either by satellite tracking or by communicating with the pilot every ten minutes if satellite tracking is inoperable on the aircraft during the flight.
• Completes flight database following each flight.
• Observes weather patterns, alerting pilots and members of the transport teams of significant changes.
• Receives and coordinates all incoming/outgoing inter-facility, clinic transfers, 911 requests, mutual aid requests, specialty team transports, and all other activities related to dispatching for Mercy Ambulances.
• Receives EMS ground ambulance radio and telephone communications. Documents reports from EMS calls and obtains a Physician Designee for Medical Control requests for Mercy Medical Center and Mercy West Lakes.
• Enters in via computer all information pertaining to Level I Cardiac, Traumas, stroke and any other requested paging groups or messages as required.
• Completes faxing of any documents which are required to go to another department.
• Activates all designated teams via the paging system to include trauma team, Level I cardiac personnel, Stroke team, Rapid Response team, IV team, ECMO team, etc.
• Monitors the main and secondary helipads and ambulance garage for inbound rescues.
• Notifies the appropriate nursing unit of incoming patients who are direct admissions and provides rescues with room assignments.
• Assists EMS in coordination of any needs.
• Completes special projects as assigned.
• Assists in orienting new dispatchers and flight team members to responsibilities in the dispatch center.
• Coordinates all IV requests from the floor as needed.

• High school diploma or equivalent required.
• A minimum 2 years’ experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member required.
• Certified as an EMT-B or EMT-P in the State of Iowa, preferred.
• Excellent critical thinking skills required.