WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. We expect to see significant expansion across the country, growing from 40-70 locations by the end of 2023.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG is always the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!

WHO WE NEED:

What you can expect to do:

• Facilitate next level customer experience
• Manage a high call volume and multi-line phone system
• Handle all phone inquiries, transferring calls to appropriate party
• Stand to greet clients and their pets
• Keep reception desk tidy and the refreshment center fully stocked
• Enter client information into company software
• Understand veterinary medical terminology and abbreviations
• Handle all forms of payments and account management
• Partner with clinical team in capturing customer surveys and feedback
• Control emotional situations through your own body language and behavior

What we will need from you:

• Prior experience with animals in a veterinary environment is a major plus!
• Must have 2+ years working in high level customer experience
• Maintain positive attitude and work well under pressure
• Excellent interpersonal skills, active listener, empathetic
• Strong desire to help others, people oriented
• Solution-oriented with a high attention to detail
• Strong technical skills - (Microsoft Office, Word, Excel, Google Suite)
• The ability to learn veterinary software programs
• Flexible and available to work nights, weekends and holiday shifts

WHY YOU SHOULD CHOOSE US:

Because emergency is all we do, so we do it best! We also offer:

• Industry-leading compensation ($19.50-$22.50)
• Health Insurance
• 401K w/ company match
• Paid family leave - 10 weeks of paid leave at 100% of regular salary
• Unlimited CE
• Flexible work schedules for a true work-life balance
• Growth potential
• Fresh groceries sent weekly, monthly and quarterly contests, quarterly hospital outings, annual company-wide retreat, etc!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!