POSITION SUMMARY:

The Emergency Department Clerk is responsible for verifying and updating patient demographics and obtaining the correct insurance information for all patients in the ED and correctly admitting them to the floor as needed. They also work with outside agencies to arrive patients and provide paperwork to the agencies for billing purposes. We are responsible for the answering and directing of all calls received into the ED and directs them to the appropriate department. The position is accountable for maintaining their electronic work queues in performing their duties. The staff works with internal and external customers, including patients, families, and clinical staff, and outside facilities to contact Providers for the staff accomplish their objectives.

Assumes outpatient registration duties when assigned. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives as well as, Health System initiatives.

This position represents Swedish American and the Revenue Cycle team by adhering and upholding the Swedish American I Care values and Swedish American Service Excellence Standards of Behavior in providing the highest quality service to our customers. They will be friendly, knowledgeable, flexible, and reliable. They will listen to, anticipate, recognize, and satisfy our customer's needs. We will improve our Access Service process while ensuring the highest level of satisfaction, keeping our promises and commitments, and demonstrating our commitment through respect, knowledge, responsiveness, and courtesy. They will support their co-workers, engage in positive interactions, demonstrate friendliness by smiling and making eye contact when greeting all customers, provide helpful assistance in anticipating and responding to the needs of our customers and staying calm under pressure to deal effectively with difficult people.

EDUCATION/TRAINING:

Previous hospital or business experience preferred.

LICENSURE/CERTIFICATION:

Must maintain bi-annual CPR certification.

EXPERIENCE/SKILLS/ABILITIES:

• Must be detail oriented and accurate.
• Ability to use good judgments in highly emotional and demanding situations
• Ability to react to frequent changes in duties and volume of work
• Excellent oral and written communication skills and strong patient interviewing techniques by telephone or in person
• Ability to comprehensively and accurately capture patient demographic, insurance information, detail-oriented
• Ability to manage multiple tasks with ease and efficiency
• Self-starter with a willingness to try new ideas
• Ability to work independently with minimal supervision and be result oriented
• Positive, can-do attitude coupled with a sense of urgency
• Effective interpersonal skills, including the ability to promote teamwork
• Strong problem-solving skills
• Ability to ensure a high level of customer satisfaction including employees, patients, visitors, referring physicians and external stakeholders
• Ability to use various computer applications including EPIC and MS Office
• Basic math skills
• Maintains confidentiality of sensitive information
• Broad knowledge of health care business office practices and principles
• Solid understanding of coordination of benefits regulations
• Knowledge of medical and insurance terminology.
• Knowledge of Business Office policies and procedures
• Securing Valuables
• Ability to type 35 words per minute preferred.