Job description

Position Summary:

The Eligibility Specialists will process client applications for assistance and serve as the primary representatives for the Program. The Eligibility Specialist will be responsible for various duties, including, but not limited to review of intake forms to determine client’s eligibility for program benefits, recommendations for award, finalizing agreements for execution, and income verification. In addition, the Eligibility Specialist will communicate directly with tenants and landlords to ensure that all application materials have been received and vetted. The Eligibility Specialist will be responsible for helping to resolve issues identified in quality control. The Eligibility Specialist is responsible for ensuring any services provided to the client are documented in program tracking systems.

Duties/Responsibilities:

Provide expert case management services for rental and utility assistance in a federally funded program. Specific duties may include:

· Review of intake forms and mortgage/loan documentation to determine client’s eligibility for program benefits.

· Preparing and calculating recommendations for award.

· Finalizing agreements for execution.

· Income verification for applicants.

· Communicate directly with homeowners to ensure that all application materials have been received and vetted.

· Resolve issues identified in quality control.

· Manage production goals for the case management unit.

· Meet case management deadlines in a fast-paced work environment.

· Collect, compile, report and maintain necessary data in program tracking systems for statistics and reporting.

· Perform other duties as assigned.

Required Skills and Competencies:

· Excellent organizational skills and attention to detail

· Strong interpersonal, analytical, and problem-solving skills

· Previous case management experience on a federally funded program a plus.

· Demonstrated Customer Service expertise

· Ability to communicate effectively, verbally and in writing

· Excellent time management skills with a proven ability to meet deadlines

· Experience working with landlords, utility providers, or on programs that provide financial assistance to low-income applicants.

Required Education and Experience:

· Associate or Bachelor’s degree in social services or other relevant field; OR,

· At least 2+ years of relevant experience in case management, financial management, accounting, application processing, grant-funded government programs, or other relevant field

· Proficient in MS Office Suite

· Case Management experience with a focus on programs that provide financial assistance to low-income applicants a plus

· Experience in case management portals a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote

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